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Technical Service Center Specialist
2 months ago
Who are Watlow/Eurotherm?Eurotherm, a Watlow brand, is a global manufacturer of instrumentation, systems and services designed for the efficient operation of industrial processes, primarily within temperature, power and process control, measurement, and data management, supplying automated and regulated industries.
Why join?There are always new challenges and opportunities within the business. There is a steep learning curve, with the opportunity to learn about different systems and architecture including different types of PLCs and SCADA.
BenefitsDocument received from Yohan
Company car and fuel card included for Field Service Power role. If a candidate has a vehicle already, a car allowance will be considered.
Pool car and corporate card provided for the Technical Service Center Specialist for occasional travel.
What will this person be doing? Field Service Power SME
On a daily basis, the candidate will be travelling to client sites to provide technical support on control and instrumentation products, aid with presale and post-sales, they may be required to configure System Platform SCADA. They will be working on single & 3 phase resistive heaters in the oil and gas industry and some chemical manufacturing plants, they should be engaging with end clients and help to solve any problems or queries either on site, or on a remote basis.
Technical Service Center Specialist
Offering technical support on process automation, Control and SCADA to Tier 2 SLA customers via telephone, email and remote access. Tier 2 supports engineered systems and solutions for global project teams, system integrators and Watlow partners. This is support for large control systems within heavy industries. There may be some small projects involving development of applications but it is not a pure programming role, it is a reactive and customer focused role.
Essential skills Field Service Power SME
Able to configure and fault find: Single and 3 phase electrical configurations
Control application strategies.
SCADA systems.
Ability to travel anywhere in the world to client sites.
Confident in liaising with clients, internal stakeholders and other Field Engineers.
Carry out site surveys.
Strong electrical knowledge of single & 3 phase applications used on control systems.
Knowledge of PLCs and general control theory and configuring using ladder or functions blocks.
Strong commercial background.
Degree or strong HND in Electrical or Electronics Engineering.
Have the ability to be self-autonomous.
A subject matter expert in the instrumentation industry within Power.
Accredited chart engineer or working towards the qualification.
Technical Service Center Specialist
Experience with network topology, system architecture, virtual systems and client server applications.
Experience with scripting languages e.g., Java, SQL, C, C++, Visual Basic, dotNet.
Understanding of the software behind SCADA visualisations.
Experience diagnosing faulty scrips and writing scripts to diagnose issues.
Desirable skills Field Service Power SME
Advance knowledge of Power systems and general control theory with real industrial applications experience.
Chartered engineer or working towards chartered status.
Technical Service Center Specialist
Understanding of process control and instrumentation - not mandatory as can be taught about the products and applications.
Target salary Field Service Power SME
£50-55k base salary + Individual and company performance bonus up to 8% every year
Some flexibility for a great candidate.
Company car
Bupa
Life insurance
Private pension
Technical Service Center Specialist
£40k base salary plus 5% bonus.
Some flexibility for a great candidate.
Location Field Service Power SME
Travel everywhere around the globe to safe destinations. Need to be located north of Birmingham. Will work remotely and travel to customer sites around the globe for pre and post sales support, project delivery with upgrades and maintenance.
Technical Service Center Specialist
3 days per week on-site in Worthing, 2 days at home. Preferred to be on-site 5 days but the option is there at the managers discretion. Very occasional travel to customer sites in the UK & Ireland.
Working hoursWork a 5-day week. Work 8:30 - 17:00 with a 1-hour lunch. This should be the working pattern for both positions.
The Technical Service Center Specialist will be on-call 1 in 4 weeks or 1 in 2 weeks depending on team size but won't do this for 6 to 9 months as the systems are complex.
Interview ProcessInitial Teams call followed by an on-site interview. There will be a technical test with basic questioning around communications, protocols, controls, Modbus, thermocouples etc. This is more for gap analysis. 1st stage interviews to happen when Mark returns from annual leave.
Start DateASAP
Feedback48 hours
Terms AgreedYes
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