Community Care Supervisor

2 weeks ago

Bournemouth Dorset, United Kingdom South West Water Full time

At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
We currently have a Care Litigation Case Co-Ordinator position available for a motivated individual to join our team working in Bournemouth. Joining us on a full-time, permanent basis, you will receive a competitive salary of £24,900 per annum plus excellent benefits.
We are looking for a reliable Care Litigation Case Co-Ordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes, deciding on the most appropriate course of action
Working will involve incoming and outbound telephone contacts, written correspondence, non-contact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system
Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process
Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
Communicates confidence through positive language making own decisions (where necessary) via the telephone
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. Generous holiday allowance plus bank holidays
A discretionary Bonus
Competitive Contributory Pension
Access to the Company Sharesave Scheme
Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

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