Customer & Product Apprentice

16 hours ago

Warrington Cheshire, United Kingdom AQA Full time

What You’ll Be Doing As a Customer and Product Apprentice, you’ll rotate through three core areas within our Customer and Product departments - Customer Success, Product Development, and Marketing & Brand - gaining practical experience and contributing to projects that directly impact our customers.
Customer Success - Support service teams by analysing customer feedback, identifying areas for improvement, and contributing to initiatives that enhance the customer journey.
Product Development - Help shape our products by conducting market research, analysing user needs, and supporting planning across the product lifecycle to keep our offerings relevant and impactful.
Marketing & Brand - Assist with campaign planning and content creation across digital channels, while helping track performance and optimise our brand presence.

Who We’re Looking For
We’re looking for a proactive, customer-focused individual who enjoys working with others and is eager to learn. You’ll need good communication skills and a willingness to take on new challenges. To be eligible for this scheme, applicants must have at least 5 GCSEs (or equivalent) at grades 4+ (A-C) including Maths and English. Other key qualities we'd like to see include:
Good IT skills, including Microsoft Office
Curiosity about customer experience and education
Ability to manage time and priorities effectively
A collaborative and inclusive mindset

What You’ll Get Out of It
We offer a fully funded apprenticeship, a supportive team, and the chance to make a real impact in education. You’ll gain valuable experience, build confidence, and grow your career in a passionate organisation with a purpose.
Other benefits include:
A salary of £23,500
Mentoring from Senior Leadership
A buddy to guide you through the programme
Working on real, projects that make an impact
You’ll take part in an accredited interpersonal skills training programme, including presenting, influencing and problem solving

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