Trainee Client Service Apprentice

2 weeks ago


Birmingham, United Kingdom Winner Recruitment Full time
Exciting Apprenticeship Opportunity: Trainee Client Service Apprentice

I'm thrilled to present an exceptional apprenticeship opportunity on behalf of our esteemed client in the financial services sector. 7 Our client, a dynamic firm dedicated to delivering top-notch client service, is eagerly seeking a motivated individual to join their team as a Trainee Client Service Apprentice. Position: Trainee Client Service Apprentice Location: Birmingham Working Hours: Monday - Friday, 9:00 AM - 5:00 PM Salary: £7.50 per hour About Our Client: We are delighted to represent our esteemed client, a prominent player in the financial services sector. Renowned for their commitment to excellence in client service, our client is currently seeking a driven individual to join their team as a Trainee Client Service Apprentice. Key Requirements: Our client is searching for candidates who embody the following essential qualities: Quick Learner: Ability to rapidly absorb and apply new information. Service Excellence: A positive and customer-centric attitude. Communication Skills: Strong verbal and written communication abilities. IT Proficiency: Competency in Microsoft Excel & Microsoft Word. Team Player: Collaborative spirit with the ability to work effectively within a team. Telephone Etiquette: Professional and clear communication skills. Attention to Detail: Meticulous approach to tasks to ensure accuracy. Educational Standards: Minimum pass grade of 4 in Mathematics and English. Responsibilities: As a Trainee Client Service Apprentice, you will be entrusted with the following responsibilities: Handling general enquiries and correspondence with finesse. Engaging clients, solicitors, and providers via various communication channels. Managing incoming post and maintaining accurate records. Organizing and updating policy records efficiently. Generating both standard and tailored responses to queries. Assisting in the preparation of client reports and reviews. Obtaining and presenting quotations for financial products. Learning the intricacies of platform operations and new business processing. Ensuring adherence to compliance regulations and procedures. Providing valuable support to advisers and managers as required. Qualifications and Knowledge: While prior experience is not mandatory, candidates should be actively pursuing or obtaining basic administration and technical qualifications relevant to the role. They will also gain a comprehensive understanding of our client's administration and client service standards. How to Apply: If you are ready to embark on an exciting career journey and meet the criteria outlined above, we encourage you to apply Now

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