Restaurant Manager

2 weeks ago

Ascot Berkshire, United Kingdom First Choice Staff Full time
Our client is looking for a Restaurant Manager to join their team. Position overview Be responsible for the smooth running of all services in the Drawing Room Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential Act as an ambassador of the Hotel with guests, colleagues and suppliers Essential functions & physical requirements Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training. Manage shift coverage, work load & resource distribution within & across teams Monitor & evaluate team performance & conduct PDPs for team supervisors Interviewing, hiring, induction & succession planning of staff Manage departmental budget, P&L, Payroll Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance. Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people. To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen Identify, implement & monitor new standards to enable service excellence Ensure all team members are enabled to deliver consistently excellent service To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records Manage & monitor an effective billing and cash management system i.e. Micros point of Sales Proactively monitor & respond to guest comments & feedback Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth Review & update menus to reflect Hotel status, industry trends & guest needs Manage & maintain excellent condition & care of furniture, fixtures & equipment etc. Manage appropriate stocking & usage of linen, glassware, china & silverware Ensure all team members display excellence in personal grooming & hygiene To regularly review service standards and procedures and implement the necessary actions for improvement To conduct sales & marketing activities in order to drive business growth & profit Contribute to the preparation & implementation of F&B marketing plan Plan, implement & monitor sales promotions & marketing activities as needed Manage day-day brand business to maximise sales Stay ahead of hospitality market trends & assess competition as needed To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions To provide effective day-to day communication with guests, colleagues & teams Quaifications & desirables Hotel School diploma or equivalent Previous luxury/5 star hotel experience Excellent knowledge of food and wine Customer orientated Excellent Interpersonal skills Experience of complaint handling/problem solving Leadership experience Training skills Good listener Motivational Immaculate presentation Experience of POS **If you have not heard back from us within 7 working days please assume you have been unsuccessful**

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