Regional Operations Manager, Planning

2 weeks ago


Cambridge Cambridgeshire, United Kingdom Well Pharmacy Full time

As Area Operations Managers you will be responsible for the management and performance of between 8-15 pharmacies. You will build capable & competent teams to deliver the best community pharmacy experience, focussing on delivering the KPIs and budgets, ensuring patient safety, and that quality and standards are delivered across all Pharmacies.
Visits each Pharmacy every two weeks (minimum), leaving SMART actions, to drive business performance.
Delivers excellent standards through ensuring compliance with all processes & procedures.
Monitors competitor activity to look for opportunities to grow market share.
Patient Safety, Quality and Standards
Ensures that all Pharmacies meet the GPhC standards & requirements of the NHS contract.
Ensures delivery of all quality standards required by the NHS.
Ensures that the team actively promote and deliver all NHS and private services.
Ensures all complaints & incidents are reported, resolved or escalated as appropriate.
Actively builds & maintains strong relationships with the local healthcare community.
High Performance Team
Actively manages performance through effective coaching & feedback in addition to formal reviews.
Identifies & develops both internal & external talent, providing a talent pipeline.
Experience of field/ multi-site management - either in a BAU capacity, responsible for cross-regional working (manage a Relief team) and/or as part of a project.
Sound commercial & analytical skills.
Effective coaching & feedback skills.
Strong planning & organising - able to manage conflicting priorities & allocate resource effectively.
Able to build & maintain highly effective professional networks through building relationships with internal & external stakeholders based on mutual trust.
Understands the requirements of the NHS contract and the GPhC/PSNI standards.



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