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Housing Operations Officer Contract

4 months ago

Shefford Bedfordshire, United Kingdom Novax Recruitment Ltd Full time €23

Housing Operations Officer

97 per hour umbrella

Contract (3 months+)

The role holder will take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. This will include discussions to understand all aspects of a complaint.
Undertakes activities to assist with planning improvement actions and ensuring they are implemented, assisting with implementation.
Liaising with other Council services in respect of issues raised during complaint investigations, including the Council's Legal Service, Finance, Highways, Public Protection and Community Safety.
Responsible for ensuring data and records are accurate to aid management and strategic decision making.

A record of successfully engaging with others, building positive relationships with a variety of communities, partner organisations, private sector providers, Government, public agencies and statutory authorities.
A committed team player, keen to develop and continually improve both on a personal level and in terms of contributing to the performance of the authority.
A sound knowledge of communication and customer care skills.

phone number removed)