Branch Manager/senior Manager

3 weeks ago

Crawley West Sussex, United Kingdom We Buy Any Car Ltd. Full time

About The Role
Job : Senior Branch Manager
Salary : £26,380 (OTE £36,000)
Bonus: Fantastic Annual bonus based on company performance
Hours : You will work 42.5 hours per week on a rotational shift pattern over 5 days. Weekend work is involved.
We are the UK’s favourite car-buying service, and we are growing We have over 500 branches nationwide.
We are looking for enthusiastic, passionate, honest, service-driven individuals to join our team.
Don't worry if you don't know anything about cars, we will teach you everything you need to know and so much more at one of our national training centres.
Responsibilities
As a Senior Branch Manager with WBAC you will:
First-and-foremost our Senior Branch Mangers must model high performance when buying cars, whilst they support the Regional Manager in driving performance.
You will provide cover for the Regional Manager if needed and support all colleagues on the region to achieve their very best.
You are the main point of contact for our customers in your local branch
Contact customers and prioritise your diary to achieve appointments and meet targets.
Competently and professionally lead the customer through the purchase journey, completing appraisals on cars, handling and processing of important documents and processing customer payments.
Always deliver exceptional customer service.
Assisting the Regional Manager to complete the smooth running of the region and compliance as per the company’s procedures.
Performing Branch Standard checks when visiting locations.
Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
Identify the further support and coaching needs of colleagues and provide constructive, direct feedback and development points when required.
Reporting any potential threat to the business to your Divisional Manager
Ensuring all diaries/rotas are set up as per the company instruction.
Ensuring all purchases are completed as per the company standard.
Required to provide temporary cover within other regions in the Division.
Complete all necessary tasks as set out by HR.
Required to assist in the completion of all purchases.
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