Deskside Support Engineer

3 weeks ago

Crick Monmouthshire, United Kingdom Cognizant Full time

Job Description

This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.

Responsibilities

  • Installing and configuring hardware and software components to ensure usability.
  • Troubleshooting hardware and software issues. Ensuring electrical safety standards are met.
  • Repairing or replacing damaged hardware. Upgrading the entire system to enable compatible software on all computers.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations on new software and hardware. Providing support to users and being the first point of contact for error reporting.
  • Establishing good relationships with all departments and colleagues.
  • Conducting daily backup operations. Managing Inventory – Create Forecast for the upcoming months
  • Shipment Tracking – Tracking vendor shipment tracking
  • Shipping and Receiving – Shipping damaged/faulty OEM equipment’s and receiving replacements
  • Handling Shipments and Vendor Equipment Deliveries. Managing technical documentation.

Skill and Experience :

  • Experience working as a deskside support engineer
  • Imaging Desktops and Laptops
  • Trouble shooting Hardware and Software
  • Experience in Service desk support
  • Experience in Ticketing tools like serviceNow.
  • Experience in Installing and upgrading anti-virus software and other security related software.

At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.

You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.

Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.

Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

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