-Evening Support Officer
3 weeks ago
Career Opportunities: Salesforce Support Consultant (9987)
Arlanis Reply is the Reply Group company specializing in Salesforce implementations. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span the entire Salesforce stack (Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud, Commerce, TAB CRM and Mulesoft). The implementation and design of elegant systems should be considered a minimum standard. We like to think we offer value over and above, working with customers to help define strategies that will deliver upon their key objectives thus informing the right design decisions to be made, enabling sustainable growth and demonstrable ROI on their technology investment. As a Salesforce Support Consultant at Arlanis Reply, you are the backbone of our Salesforce services and will ensure that our clients' platforms keep running smoothly at all times. You'll address bugs, solve customer enquiries and maximize our clients' investment in Salesforce. You'll love our extensive training opportunities paired with structured career progression. At Reply we encourage quick career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Collaborate with other teams to escalate complex issues and provide the best possible customer experience
Continuously improve customer support processes and workflows
Stay up-to-date with product and service knowledge
Provide feedback to the product development team to help improve our products and services
1 Bachelors degree in computing, IT or in a business-related field
You've already gained at least 1-3 years of salesforce support experience
Experience with customer support software, such as Zendesk or Freshdesk
You have already completed the Salesforce Administrator certification
Willingness to work on a shift rota (either morning or afternoon shifts covering a total of 8am till 8pm). Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.
To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.
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