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Customer Support Team Leader

4 months ago

United Kingdom Toyota Material Handling Europe Full time

We are looking for a Customer Support Team Leader to work within our customer support team in Warrington to provide high quality administration support to customers. 

About the role

The role will have a primary focus on one of our two key areas, Sales and After Sales. Key responsibilities are to work with the team to meet customer expectations, maintaining high quality standards. 

On a day-to-day basis this is what you would be doing;

  • Provide excellent customer service to internal and external stakeholders
  • Manage communication in and out of the department responding to customer and business expectations
  • Meet the goals and objectives of the business by leading and developing the team
  • Work with other team leaders to share workload where needed
  • Provide monthly performance data from company systems as requested.

What we are looking for?

  • Excellent written and verbal communication skills 
  • Excellent time management skills and ability to react quickly to requests
  • Excellent Microsoft Office skills including MS Word, Excel and Outlook
  • Ability to follow company health and safety procedures

We offer a competitive salary; an attractive company pension, free parking and hot drinks at our centres, company sick pay, voluntary critical illness cover, free eye tests and access to a 24/7 employee assistance programme. There will also be options for blended working.

We will provide you with industry leading technical training to ensure you have the knowledge and all the tools to do your job. Plus, there are plenty of opportunities to progress your career and develop your skills within Toyota.

Why choose Toyota


Toyota Material Handling is the world’s number one manufacturer of materials handling equipment providing quality sales and service support across the UK. We foster a culture where our team members are encouraged to continually improve their processes and strive to provide the highest quality in service for our customers.

We aim to create a safe environment where our team members feel valued, fulfilled, engaged and happy. We want to attract the best talent and develop our team so that they achieve their full potential. 

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