Customer Care Architect

1 week ago

South East England, United Kingdom DGH Recruitment Full time

Unified Communications Architect
DGH Recruitment are currently recruiting on behalf of a leading client in the professional services industry who require a Unified Communications Architect to join the team in London.
You will be responsible for designing, building and supporting scalable and cost effective telecommunications services required across the firm, including video-telephony, voicemail, contact center, attendant console, softphones and remote access to telephony services. This position covers both on-premise and cloud services.
Responsibilities:
* Providing strategic and technical input to decisions concerning the firm's global telecom strategy.
* Designing and implementing high quality solutions to integrate the firm's telecom services and technologies.
* Keeping current on developments in telecoms (technologies, products, practices and trends).
* Evaluating new systems and technologies to increase service levels and reduce costs.
* Contributing to projects to deliver new telecoms services.
* Acting as a technical escalation contact for users, more junior team members and other teams.
Required Skills:
* In-depth experience of Cisco Unified Communications Manager, Cisco Unity Connection, Cisco IM and Presence Service, Cisco Emergency Responder, Cisco Unified Attendant Console, Cisco Unified Contact Center Express, Cisco Unified Border Element, Cisco voice routers, Cisco Expressway, Cisco Prime Collaboration, Cisco Webex.
* In-depth experience of Cisco Webex Calling and Microsoft Teams voice services.
* 5+ years working with telecommunications networks. Strong knowledge of voice and data switches and routers, telecommunications protocols and standards, voice and data infrastructure tools and services, QoS design and operation.
* Strong knowledge of telecommunications protocols, communications and standards, ISDN PRI, H.323, SIP, E.164.
Unified Communications Architect
In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.
DGH Recruitment Limited acts as both an Employment Agency and Employment Business
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