Key Account Manager

4 weeks ago

Birmingham, United Kingdom EVO Group Full time

Contract Type : Full Time Fixed Term Contract

Division:  Banner Wider Public Sector Sales

Based:  Flexible in location between Home and Office locations as needed

Company Overview

Banner is the UK’s largest business supplies and services company to both the public and private sectors. We provide facilities & PPE, technology, furniture, printed goods, managed print services and office stationery. We partner with companies both large and small, tailoring our approach to suit each workplace. Our customers trust us to deliver real business benefits that have a positive impact on our environment and communities. Our close consultative approach, combined with an industry-leading logistical capability, enables us to reduce costs, minimise waste and offer an excellent customer experience.

We aim at all times to be the partner that:

Business Leaders trust, that Buyers recommend and that Employees value.

As part of the EVO Group we are the UK’s no. 1 distributor in our sector with a stock holding in excess of £50m. We have over 350 fleet vehicles, making over 18,000 deliveries per day. We pick over 100,000 lines per day in our 650,0000 plus square feet of warehousing.

Role Specification

Role Objective:  To ensure retention and growth of key strategic accounts and achievement of all sales, growth, margin and new sales targets. To strategically develop and maximise all Group selling opportunities within the account. To develop a strong understanding of Public Sector procurement, framework offerings and key procurement contacts in Central Government, Executive Agencies and Arm’s Length Bodies.

Summary of Role Responsibilities:

  • Manage all accounts effectively to grow sales and margin to achieve targets set and revised from time to time.
  • Liaise with strategic decision-makers to secure as many selling opportunities as possible, promoting / cross selling all Banner and Group products and services
  • Develop, maintain and share Account Development Plans for your strategic clients to identify, target and convert sales opportunities in key category areas
  • Adhere to business development and account management policy and ensure that all aspects of the process are achieved within deadlines and to the required standards.
  • Develop tender / pricing proposals and contract bids, contract documentation and revisions for new and existing business in conjunction with Commercial
  • Research, prepare and conduct customer presentations
  • Maintain excellent customer relationships and liaise with all internal departments to ensure effective management of contracts delivering customer value.
  • Attend regular team meetings and be familiar with the Company and Departmental goals and objectives.
  • Provide accurate and timely reports for your line manager.
  • Address any credit or payment issues arising on accounts to ensure debt against all accounts is kept to an acceptable level.
  • Where appropriate, attend the Team meetings as well as providing regular briefings to them on your strategic account(s) for which they will visit local sites within their territories. This will ensure that they fully understand their objectives and contractual requirements of the contract for which you will assume overall responsibility.

Person Specification

QUALIFICATIONS/EXPERIENCE

  • High standard of literacy and numeracy and ability to handle data sets and draw conclusions from findings.
  • Excellent oral and written communication
  • Proficient knowledge of Microsoft IT packages
  • Knowledge of Banner products and services, competitors, and the market
  • Full driving licence
  • Good negotiating and interpersonal skills to facilitate key stakeholder communications and to build strong supplier and partner relationships.
  • Strategic account management experience
  • Proven sales and profit achievement against sales targets
  • Experience of the office supplies / business services industry

GENERAL

  • You may be required to carry out or assist with other tasks, from time to time, for which you have been trained and which may or may not be related to the areas above
  • You are expected to familiarise yourself with the various health and safety requirements that apply to your role, division, site and the Company generally.
  • Relevant legislation, professional standards and ethics that apply to the role must be taken into account when performing duties.

DIVERSITY AND ANTI-DISCRIMINATION STATEMENT

It is our people that make us successful and so we are committed to making  evo  an inclusive workplace.

We encourage a diverse culture, in which we value you for being you, and the excellent contributions you make to business, no matter your age, gender, disability, marital status, sexual orientation, race, nationality or religion. evo  expect their employees to respect one another and treat their colleagues, and others that they come into contact with, as they would wish to be treated themselves.

evo  are proud to be a ‘Disability Confident’ accredited employer. We have a strong CSR and ESG ethos which is reflected in our Company values and the work we do.

NOTE : The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

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