Head of SME Product

2 weeks ago

Manchester, United Kingdom Co-operative Bank plc Full time

Head of SME Product

Band B

Home/Manchester

Hiring Manager: John Ward

Purpose - As Head of SME Products, you’ll be responsible for leading the product management and performance of the Bank’s full SME banking proposition – including current accounts, savings, loans, cards, overdrafts and other services. You’ll be responsible for defining the Bank’s strategy and overall proposition for small business and community banking customers. You will lead, sponsor and co-ordinate key initiatives to improve customer experience and expand and improve the SME product set and drive the commercial performance of the SME bank, all whilst ensuring robust and consistent application of the Bank’s Risk Management Framework across the SME product set. You will be a senior leader within the Product teams and help your team to grow and develop individually and operate as a high performing product team.

Technical Capabilities

In depth knowledge of the UK Financial Services marketplace, including SME banking and UK banking regulation

Experience of managing the design and/or delivery of banking products

Track record in core product management skills including;

o Customer needs identification

o Product design

o Problem solving

o Risk management and risk based decision making

o Leading cross-functional project teams

o Development and implementation of product strategies and implementation plans

Knowledge, skills and experience required

Excellent communications / influencing skills, including proven experience of stakeholder management to an executive management level.

In depth knowledge of banking products

Excellent written and verbal communication skills

Skilled at working effectively with cross functional teams

Proficient user of MS Office

Confident decision making skills

Sensible judgement and attention to detail

Proven leadership capability, particularly within Banking.

Proven presentation skills, both written and verbal.

Full key accountabilities available upon request

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