Flexible Solutions Engineer

2 days ago


London, United Kingdom Kandji Full time

Kandji is the Apple Device Management and Security Platform. Kandji empowers companies to manage and secure Apple devices in the enterprise and at scale. By centrally securing and managing Mac, iPhone, iPad, and Apple TV devices, IT and InfoSec teams can save countless hours of manual, repetitive work with features like one-click compliance templates and more than 150 pre-built automations, apps, and workflows.
Device Harmony is our vision for tearing down the wall between IT and InfoSec to keep every Apple user secure and productive, using connected intelligence and automation. Recognized for its award-winning products, Kandji was recently named the #1 fastest-growing app in Okta's 2023 Businesses at Work Report and a G2 Best Software 2023 Award Winner for Fastest Growing Products
You will share your expertise in Apple device management to guide team members to understand the problems we are trying to solve, help customers to understand how Kandji can help them solve complex technical workflows, and resolve any technical challenges that arise in that process. You're an important part of turning prospects into customers and set the tone for the quality technical resources and support that Kandji provides. Work with the Solutions team to develop technical resources including scripts, API examples, training, documentation for product features, and represent Kandji to customers, partners, and the larger community of Apple Admins.
~ Your writing is clear, direct, and friendly.
~ Be an encyclopedia of knowledge about how Kandji works - our existing and potential customers represent a wide range of needs across Apple hardware, wireless connectivity, and software products, so you need to be ready for anything.
~ you'll funnel customer feedback to our product and engineering teams so we can make sure we're building features our customers will love.
~ Provide technical training and lead sales enablement activities to ensure our team is prepared to explain how Kandji works, where we fit in the Apple ecosystem, and how we can solve problems with our customers.
~40% of your time is spent on pre-sales calls, 30% on post-sales support activities, and 30% on internal projects and collaboration.
~25-50% travel may be required in the future.
~ Required to work on-site 5x a week in our London office.

5+ years of work experience managing Apple devices, preferably as an engineer in a consulting, pre-sales technical, or a professional services role.
~ Fluency with shell scripting, Python, and/or the macOS command line; Excellent communication and writing skills with the ability to explain complex topics in easy to understand and concise language.
~ Strong emotional intelligence; Experience helping customers understand MDM as a sales engineer, trainer, or an IT leader.
Hands-on experience with multiple Mobile Device Management (MDM) solutions like Jamf Pro, Workspace One UEM, etc.
Experience with large Apple device deployments.
Experience troubleshooting IT issues on Apple devices, including Mac, iPhone, and iPad. Experience with support tools and platforms like Salesforce, Zendesk, and JIRA. Experience working with Enterprise customers to help resolve complex technical issues.
You understand how the internet works (i.e. Competitive salary
• 100% private healthcare coverage reimbursement for individual and dependents
• Workplace Pension (Employer 4%/ Employee 5% of gross salary)
• 20 days PTO
• Equity for full-time employees
• Up to 16 weeks paid leave for new parents
• Paid Family and Medical Leave
• Working Advantage Employee Discounts
• Gym Membership
• Lunch 5 Days/Week
• Exciting opportunities for career growth
• If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
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