Data Operations Manager

Job title - Data Operations Manager – Global Investment Operations (UK) 2-year FTC Location – London About Federated Hermes; Federated Hermes, Inc. is a global leader in active, responsible investment management, with $871.2B in assets under management, as of October, 31st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed-income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide. Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide. For more information, visit FederatedHermes.com Main Function of the role: Following the acquisition of Hermes Investments by Federated in 2018, strategic initiatives to harmonise processes and practices are a strong element of the global change agenda. This role will provide Investment Operations BAU and change management support within a programme of work designed to reinforce firmwide integration, create opportunities for commercial growth, and deliver operational efficiency improvements across the US and UK. Phase one of harmonisation is adoption of consistent Trading Order Management System (OMS) and Federated Hermes Limited (FHL) will be moving from the current OMS to new Equity and Fixed income OMS platforms consistent with the US office, creating a harmonised global model. A key component is to define and establish a consistent global data model and data support operating model. The role holder will provide day to day data operations coverage supporting the increased and more complex data operations model as we navigate creation of a uniform data architecture and migrate and consolidate data to support the future state operating environment. A strong Data platform is an important foundation and critical to the success of the TOMS interim model. This role sits within the Investment Operations reporting to the Head of Data Operations. With significant subject matter expertise, the Data Manager will have close interaction with existing Senior Data Analysts. They will provide help to the Head of Data Operations when needed as well as the Middle office Senior Management Team. The holder will have close interaction with business intelligence and reporting services for Investments, Risk, Client Reporting teams, Business Development, Product Development, Finance & Marketing. Improving data quality, resolving complex queries, recommending and implementing improvements to processes and controls, engaging with project teams supporting business changes. The role holder will work with the team who are responsible for ensuring high quality data is maintained in multiple core investment systems. The primary focus of the team is ensuring data feeds from service providers and market data vendors are processed into investment management and reporting systems and controlled on an exception basis and master data sets such as securities and other reference data are maintained to high standard. Additionally, the role holder will use their subject matter expertise and will be involved in system and other business change, support development of data strategy and data governance and drive ongoing improvements to data quality and enhanced control globally Key task and responsibilities: • Develop strong relationships with key client and stakeholder groups including Investments, Risk, Business Development, Operations, and IT, in order to understand key needs and drivers and improve data services. • Develop a detailed knowledge of business intelligence and reporting services mapping the data flows and quality management processes supporting delivery of data into investment decision making. • Operate a robust set of data controls on data received from NT and market data vendors ensuring that data presented to end user applications is complete, accurate and timely. • Ensure master data sets such as securities, accounts, share classes and counterparties are set up and maintained to a high standard. • Competent to operate all 'business as usual' activities in the team working towards expert level on majority. • Maintain and build strong knowledge base on data elements of products and all asset classes. • Perform root cause analysis of data exceptions, identifying actions that can be made to prevent recurrence such as improvements in source data, system processing or additional controls required. • Maintain team procedures and other documentation such as process diagrams and data dictionaries to a high standard. • Oversee delivery of work rota, checking for completion of all daily and monthly tasks, support training of other team members and checking of work performed by others • Challenge processes and continually improve data quality controls through an understanding of data content and its usage, business impact and risk • Contribute to data operations team on change initiatives and projects through proactive engagement with change teams, consideration of the impact of changes, early engagement in design, provision of subject matter expertise, planning and executing UAT Minimum Experience Required • Strong experience using data management tools and investment management systems for example: MarkitEDM, EAGLE, thinkFolio , Charles River, Bloomberg. • Experience in complex query management • Strong data analysis capabilities using business intelligence tools, MS Excel or SQL • Deep knowledge of all major asset classes: equity, fixed income, derivatives and their data characteristics Candidate Profile: • Good written and oral communication skills • High attention to detail • Numerate • Strong organisational skills, with the ability to prioritise and manage a number of activities concurrently • Strong analytical and problem-solving skills, capable of thinking logically, using initiative, able to resolve complex operational challenges a lateral thinker • Deadline and results focused; able to work and deliver solutions under time sensitive deadlines • Ability to co-ordinate functions with multiple stakeholders • Ability to work collaboratively in a team. Diversity, Inclusion and Flexible Working We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability. We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. Please raise these with your Recruitment contact to discuss what type of arrangements can work for you and the role for which you are applying. We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector. We are a Disability Confident Employer and participate in the "Offer of Interview" scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You will need to let us know if you would like to opt in to this scheme by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888. You do not need to share details of your disability or long-term condition. If you would benefit from alternative methods of applying or for workplace adjustments during the recruitment process, please also let us know by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888 to discuss the support you need..