Account Manager
2 weeks ago
If you are self-motivated and a good communicator who loves making customers feel great about the service they’ve received, then Account Manager is the role for you. Navitas Safety are rapidly growing and already count some of the world’s best-known brands as clients (world domination is our aim *raises pinky finger*). We need you to support our ongoing growth
So, what's the role?We’re looking for an experienced Account Manager with a solid understanding of customer relationship management and excellent interpersonal skills. Your mission would be to manage our expansive list of client accounts and ensure they are happy with us. You will work alongside other account managers, part of our lovely Marketing team. Main responsibilities include:
- Be the primary point of contact and build long-term relationships with our clients
- Focus on client satisfaction and retention by delivering exceptional client service
- Empathetic personality to create value for each client based on their needs
- Must be able to uncover revenue opportunities and up-sell services to existing clients
- Able to work within budgets
- Manage clear communications between clients and our internal teams
- Regularly communicate the progress of initiatives both internally and to clients
- Forecast and track key account metrics
- Monitor and analyse customer’s usage of all our products and services
You’ll be passionate about customer service and have experience in account management and/or customer services. We’d like someone who has a growth mindset and always goes the extra mile to help Navitas Safety grow. You’ll also relish the opportunity to manage an extensive list of clients and be self-motivated to ensure you deliver – no micromanagement here
- Proven account management/customer services experience
- Demonstrated ability to communicate, present and influence effectively
- Proven ability to manage multiple projects at a time
- Excellent listening and negotiation skills
- Outstanding verbal and written communications capabilities
- Self-motivated and able to thrive in a results-driven environment
- Natural relationship builder with integrity, reliability and maturity
- Ability to prioritise among competing tasks
- A positive mindset
- Keen interest in the hospitality sector
- Previous experience with a subscription-based product/service
- Knowledge of Google Apps and help desk support software advantageous
- The position is mostly remote, with monthly (or more regularly if you prefer) team meet ups in the office
- Bank holidays added to annual leave allowance so you can be flexible Don’t want to take Easter off? You don’t have to ️
- Get your birthday off on top of your annual leave too
We have ambitious plans to continue to expand internationally and to take our brand to new heights Fancy being part of this epic journey?
How to applyPlease send us your CV and a covering letter, stating why you’d love to work for Navitas Safety and what you could bring to our team.
Navitas Safety is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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