Technical Support Operator

2 weeks ago


Wolverhampton West Midlands, United Kingdom MURRAY MYERS LIMITED Full time
Murray Myers Recruitment are very pleased to be assisting our client in recruiting for a Technical Support Operative for their Engineering and Manufacturing business based in Wednesbury. They supply and manufacture, fit and design industrial and commercial heating systems

Main Purpose of Job:

The purpose of this office based design and technical role is to provide industry leading service and support to the companys customers, both internal and external, adding value in the delivery

of the companys sales and service level targets. While working with speed, accuracy, excellent communication, together with a positive and confident attitude.

Main Responsibilities:

Job Activities. (These activities should not be considered restrictive)

First point of call

Provide After Sales Technical help

Provide technical support to the External and Internal teams

Maintaining customer service relating to design functioning within the timeframes and

standards set forth in key performance indicators

Facilitate administration tasks

Provide backup and assistance offering advice and quotations where necessary

Logging / raising quotes on the company CRM system

Raise quotations and or drawing layouts for client approval

Visits to site where necessary

Monitor, action and resolve non-conformances

Administration and testing of the customers product returns and associated documentation

Relevant Qualifications, Knowledge, Training:

Enthusiastic team player

Ability to communicate with Internal and External customers

Ability to define areas of improvement and implement programs

Attention to detail

Completion of all tasks in an accurate and timely manner

General Knowledge of Electrical systems

General knowledge of gas and oil heating products preferred but not essential

Familiar with the use of Excel

Good communication skills

Good mathematics skills

Methodical / logical

A strong desire to improve & learn is essential

Training in house will be available and also external training courses where required

Be committed to providing 100% customer service and company objective

Hours of Work 0830-1630 Monday to Friday with 1 hour Lunch each day

Salary £23-25K

Training will be offered to the right candidate

A good opportunity for a young engineer to come into what is an ageing team to learn, develop their skills and in years to come step up into senior positions alongside other younger team members already in place. TPBN1_UKTJ

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