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Assistant General Manager

1 month ago

Belfast, United Kingdom Lamington Group Full time €50,000

room 2 live, grow & experience. Be the happiest version of you at work. room2 designs creative, cool ho(me)tels for inquisitive explorers that enjoy feeling at home, away from home. However, it is you that creates the community to bring the space and feeling to life.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.

room2 Belfast launched in November 2023, and we're now on the look out for an Assistant General Manager to support our General Manager to continue driving our sustainability leadership in the hotel sector whilst supporting the team to deliver outstanding guest experiences.

Day in the life

  • Leading the front of house team to create cant wait to return experiences for our guests
  • Coaching & training your team to empower them day to day and help their growth & development in Room2 through objectives and personal development plans
  • Creating an engaged and happy led environment for your team at work
  • Assisting the General Manager with creating inspiring, culturally led experiential events & workshops
  • Manage online reputation and presence through responding to reviews
  • Complaint handling with understanding and considered attitude
  • Implement Room2 standard operating procedures
  • All property systems expert, resolving errors and training team on best practice
  • Understand & assist with managing Health & Safety Compliance and maintenance in the property including audits
  • Assist GM with managing Housekeeping Department
  • Recruiting, inducting and training new talent to your team and assisting across the wider business
  • Recognising sales opportunities and training your team to deliver on these
  • Being on call for management responsibilities when required

What youll require

  • Service focused attitude and huge passion for creating world class experiences
  • Kind and compassionate leadership skills with a tenacity for driving performance
  • Cool, calm & collected communication skills
  • Hospitality team management experience in a dynamic property
  • Intuitive and understanding sales and negotiating skills
  • Confident & calm in dealing with challenging situations and crisis management
  • Dynamic and strategical decision making
  • Timekeeping & time management that is on point
  • An eye for pedantic detail
  • Experience in presenting and delivering brand vision
  • Competent & confident IT skills for relevant property management software systems & Microsoft office
  • Excellent English speaking skills (extra languages are a bonus)

Time & Place

Youll work 40 hours per weekbased at room2 Belfast, however, with our pipeline of growth and our plans to help you grow too, you may be based at other room2 locations from time to time.

We are an Equal Opportunities Employer. We do not discriminate on the grounds of religious or similar philosophical belief or political opinion. We practise equality of opportunity in employment and select the best person for the job. To demonstrate our commitment to equality of opportunity in employment we need to monitor the community background of our applicants and employees, as required by the Fair Employment and Treatment (NI) Order 1998. Regardless of whether we practice religion, most of us in Northern Ireland are seen as either Catholic or Protestant. We are therefore will ask you to indicate your community background during the application process. Please note, if you do not complete this questionnaire, we are encouraged to use the residuary method which means we can make a determination on the basis of your personal information provided during the application process.

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