Head of Food and Beverage Services

1 month ago

Hemel Hempstead Hertfordshire, United Kingdom Coburg Banks Technical Full time €75,000

We're looking for a Head of Food Tech Services to work for our client, an innovative global industry leader in the food tech space and the largest provider of unattended self-serve coffee and convenience food in Europe.
This a key role and a unique opportunity to take responsibility for the development, implementation and day-to-day service delivery and compliance of an exciting range of fresh food concepts. Reporting to as well as working closely alongside the Service Excellence Director you would lead on food concepts across the business, driving service excellence and best practice in application of technology to boost performance.
Full-time permanent role leading the Service Team based out of the company's Hemel Hempstead HQ. Salary up to £75,000 plus excellent benefits including life assurance of 2x yearly salary, access to professional qualifications, development opportunities available and clearly mapped career paths.
If you can demonstrate significant experience in best-in-class transformation and change management within the Food and Beverage space we'd love to see your CV.
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As Head of Food Tech Services you would shape the future of the company's food concepts, with overall responsible for ensuring the best possible client experience across over 350 locations over the UK. You you will lead the team in ensuring that the day-to-day service exceeds clients' expectations, as minimum ensuring that all food concepts are clean, full, working and compliant with chilled regulations.
Monitoring visibility of fresh food performance - both operational and commercial
- Reviewing the commercial offer - range and choice of products plus range change process
- Driving and steering the improvements on service delivery of Fresh Food Service
- Constantly improving processes end-to-end with a focus on efficiency, costs and client service.
- Support the achievement of KPIs plus development of new KPIs to support business operations and client satisfaction
- Supporting the operational team in new projects, focusing on the data analytics and interpretation of information
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Service delivery and change management experience gained within chilled foods sector
- Great interest in new technologies, digitisation, data analytics
- Proven track record in a service improvement program, leading to significant improvement on service levels, client satisfaction, cost-to-serve reduction, etc.
- Hands-on, solution oriented, structured, precise, data-driven and strong analytical skills and with excellent organisational skills to manage a large number of ongoing projects and prioritise appropriately
- Flexible and willing to travel
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If you think you're right for this Head of Food Tech Services role, then click the 'Apply Now' button, send us your CV and we'll consider you for the first round of interviews.

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