Supply Chain, Risk

2 weeks ago

United Kingdom Nomadgao Full time

Jan 30, 2024 - eComplete is hiring a remote Head of Supply Chain Onboarding. Title: Head of Supply Chain Onboarding
Location: Remote
We are looking for a customer facing Implementation/Onboarding Manager to join our growing supply chain team, supporting our largest Supply Chain customers from pre- to post-sales, onboarding through to go-live. The Head of Supply Chain Onboarding is an energetic customer facing person who will engage, retain, and drive our customers' understanding of existing and new product offerings. This person will work with the broader Supply Chain organization, as well as other departments within eComplete to assist in the pre- and post-sales lifecycle for eCompletes portfolio of customers.
Throughout this process serving as a trusted advisor for each customer leveraging the eComplete supply chain platform. Pre-Sale — scoping and project plan building.
Implementation — customer onboarding, post-sale deployment project management & governance.
Lead onboarding of Supply chain projects with our new customers, buy formalising the process then overseeing implementations from end-to-end. Supply Chain, Technology, Marketing and Trading and Client Services to ensure a successful go live OTIF.
Identify and mitigate risks to the onboarding timeline and customers achieving their stated business goals. 5+ years' experience in successfully driving onboarding of new customers in complex customer environments in the supply chain industry, brokerage or 3PL is a plus.
~2+ years' experience in data migration and familiar with integration options, processes, and mappings.
~ Tenacious at driving long-term customer value.
~ Demonstrated history of data-enabled decision making and prioritization.
~ Willingness to travel on-site with customers and suppliers as needed.

eComplete is a multifaceted eCommerce Growth Agency and Private Equity Group; evolved to deliver eCommerce growth on a Global scale. We don't operate as a traditional agency, instead, we utilise our proprietary data platform, industry leading experience, and bespoke global infrastructure, to provide embedded insight and support across all functions. This enables us to deliver faster targeted growth at a reduced risk with improved financials for our eCommerce partners and clients.
Competitive holidays + an extra day for your birthday
~ Enhanced Maternity & Paternity leave
~5% employer Pension contribution vs 4% employee
~ Access to office space in Stockport & LDN
~ Free office parking
~ Employee discounts across our Brands

eComplete has every intention of sharing their success with their employees by giving back a percentage of our acquisitions, along with providing an enhanced benefits package.
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