Senior Client Services Analyst, Fixed term

3 weeks ago

London, United Kingdom IQVIA LLC Full time

Senior Client Services Analyst, Fixed term page is loaded Senior Client Services Analyst, Fixed term Apply locations London, United Kingdom Nottingham, United Kingdom Bath, United Kingdom Chesterfield, Derbyshire, United Kingdom Leeds, West Yorkshire, United Kingdom time type Full time posted on Posted 3 Days Ago job requisition id R1413612

UK remote based

Fixed-term contract (12 months duration)

About the Team

The IQVIA Connection team delivers a market leading tech platform for healthcare markets and works with leading healthcare clients to drive patient engagement in real-time.

Role Summary

As Senior Client Services Analyst you will be responsible for an ever-changing portfolio of projects across the globe. This role would suit a friendly IT orientated Product Consultant, Project Delivery Consultant, Solutions Consultant or Project Leader from any market sector. You will be looking to build a long-term career within a fast paced, fun working environment. Expect a progressive environment where your input won’t go unnoticed and will play a direct part in contributing towards the company’s overall success.

You will:

  • Provide advice and leadership to deliver long term, valuable strategic technical solutions that address complex client issues
  • Handle projects regarding technical service delivery, managed services or technology implementation to achieve desired outcomes and ensure successful business growth. Develop and/or elevate new business opportunities
  • Provide specific technical expertise. Develop awareness of technology solutions and how they can be utilized in client scenarios
  • Provide technical project management oversight
  • Design and structure client reports and presentations
  • Possess technical skills and knowledge to focus on technical implementation and information systems. May customize software to meet customer needs
  • Identify business opportunities and potential growth areas within technology solutions
  • Use technical skills to provide objective advice and expertise and help organizations develop or implement technical strategies to optimize performance
  • Coach/mentor teams and contribute to driving technical thought leadership.

Essential Functions:

  • Assist with the review and analysis of client requirements and proposal development.
  • Develop detailed documentation and specifications against agreed requirements.
  • Perform basic quantitative or qualitative analyses to identify issues and propose solutions.
  • Collaborate with Delivery, Development and Support Team whilst retaining ownership
  • Develop a basic knowledge of services and consulting methodologies and the pharmaceutical/healthcare/life sciences industry.
  • Develop an awareness of IQVIA technology solutions and how they would be utilized in client scenarios.

Our ideal candidate will have:

  • 3-5 years of related experience
  • Works willingly and effectively with others in and across the organization to accomplish team goals
  • Knowledge and understanding of the fundamental processes of business, their interaction, and the impact of external/internal influences on decision making, growth and decline
  • Knowledge of consulting methods, tools and techniques, related to one’s functional area
  • Effective time management skills
  • Can do attitude, takes ownership and thinks outside of the box each day
  • Ability to manage multiple projects, juggle priorities and deliver on tight deadlines
  • Ability to theoretically piece together a SAAS solution and functionality to deliver against scope.

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

About Us

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us. #J-18808-Ljbffr

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