Director, Quality and Risk Management

3 weeks ago

Croydon Cambridgeshire, United Kingdom Recruitment Avenue Full time

Travel Director - Croydon, United Kingdom - Recruitment Avenue
Description Travel Director - London
Our client, a leading Travel Management Company are seeking an experienced and dynamic Travel Director to lead, develop and grow our travel division which encompasses Group, Event and Corporate Travel across both our London and New York offices. The ideal candidate will possess a deep understanding of the travel industry, have exceptional organisational skills, and a proven track record of successfully managing and growing teams in the sector.
You will have an opportunity to strategically grow and develop this core business function in a fast paced environment. Strategic Planning:
Identify growth opportunities, market trends, and potential partnerships to enhance the division's performance.
Client Relationship Management:
Lead a dedicated team of travel professionals, providing guidance, support, and mentorship.
Foster a collaborative and high-performance culture within the division.
Event and Group Travel Coordination:
Oversee the planning and execution of travel arrangements for events, conferences, and group trips.
Corporate Travel Management:
Develop and implement efficient corporate travel policies and procedures.
Ensure compliance with budgetary constraints and cost-saving measures while maintaining the quality of travel services.
Manage the budget for the division, monitoring expenses, and optimizing financial performance.
Implement strategies to maximize revenue streams and achieve financial targets.
Quality Assurance:
Implement quality control measures to ensure the highest standards in travel services.
Extensive experience of managing travel teams
Strong understanding of travel technology, the environment and mechanics. Online Booking Tools
? Profile Management Systems
? Management & Client Reporting
? Previous experience improving efficiencies and increasing profitability of a travel team or department.
Extensive understanding of airline, hotel, and other travel supplier networks
Business plan input showcasing current client opportunities, new opportunities, potential risks, process development to assist with division strategy to execute a company growth plan
Financial experience working on AP/AR processes and monthly reconciliation. Travel backend and mid-office experience desired, preferably Protas/Procon Solution.
Ensuring consistency of company standards internally and externally enhancing the brand.
Demonstrate outstanding time management, problem solving and organisational skills.
Line management experience of small to medium teams.
Fluency in English is essential and proficiency in other languages is a bonus.
25 days annual leave plus bank holidays
~ Hybrid working, 4 days in the office and 1 day from home
~

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