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We are currently recruiting for one of our trusted clients for the role of a Complaints Resolution Specialist . Join our client, a leading player in the pet health services and insurance industry, as they aim to secure the coveted position of the UK's #1 Pet Insurer.
Work Type –Permanent
Location – Borehamwood (Hybrid)
Main Responsibilities as a Complaints Resolution Specialist
Investigate and resolve customer complaints promptly and fairly, aiming for informal resolution whenever feasible. Meet role responsibilities to achieve departmental objectives and mitigate departmental risks, including regulatory and reputational concerns.
Accurately input data and complete all associated documentation with attention to detail.
Support adherence to working practices related to complaints, ensuring compliance with legislative, regulatory, and company standards.
Prior experience working in a phone-based customer service position
Data entry background/ administration is also desirable.
For further information on this Complaints Resolution Specialist role apply below
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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