Manager - Policy, Planning and Performance
3 weeks ago
Whitehall Resources are currently looking for a Availability & Capacity Manager based in Cumbria for a 6 month contract.
*** The scope of the Availability Management Function Lead role in Service Management is to ensure management of the account function are achieved
Act as the owner of the Capacity Management, Availability & Demand Processes and oversees the delivery of these processes.
Establish and maintain comprehensive capacity management planning process considering current and future demand.
Act as Subject Matter Experts for capacity and availability related issues, relating to both services and resources and collaborates with other Service Management services, and other stakeholders.
Contributes to the efficient and effective running of all Availability & Capacity Management related activity.
Taking feeds from the Digital Partnership monitoring teams, track IT resource usage and promptly identify capacity issues; Assess Incidents/Problems and make appropriate capacity IT changes to improve performance.
Ensure that there is adequate capacity within the IT environment to meet Service Levels and other performance requirements, considering daily, weekly, and seasonal variations in capacity demands.
Develop and propose scenarios for addressing capacity constraints and define associated costs, risks, and benefits of each.
Ensures high quality reports are produced and manages associated management actions
Maintenance and improvement of role related Problem Management documentation, through effectively and timely review and authorisation.
Adherence to Availability & Capacity Management Policies, Guidelines and Process
Leads operational and management-oriented meetings
Ability to develop training material, schedule and facilitate training sessions for internal and external resources, mentoring skills.
Computer systems knowledge, integration, and architecture concepts
Experience in various analytical/reporting techniques supported by understanding of statistics and quality management concepts.
Understanding of Service Management Framework
Quality documentation and report writing ability
General management skills (time management, communication skills and staff management)
Phone: Please include your country code.
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
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