Information Technology Support Engineer

1 month ago

Salisbury Wiltshire, United Kingdom Hays Full time €33,500

IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits

Your new company

This Facilities Management business is in a great position to add another Engineer to their service desk. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide services to the MOD and will be able to work on a hybrid basis, which will usually be 2 days a week on site just outside of Salisbury.

Your new role

As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes in person) to keep the business users productive.

What you will be doing:

  • Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected.
  • Handle and manage incoming calls and online requests to the IT Service Desk, and log within the Service Management tool (Halo).
  • Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate.
  • Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk.
  • Coordinate effectively with other IT Support Analysts and provide support and guidance to other IT department team members.
  • Ensure user awareness and compliance with relevant policies and procedures (e.g. IT Security).
  • Identify and help deliver continuous improvement to IT Services.

What you'll need to succeed

You must be eligible for SC clearance (lived and worked in the UK for the last 5 years minimum)

  • Windows 11.
  • The ‘Halo’ Service Management tool.
  • Experience of integrating Service Management tools with other platforms (e.g. Sharepoint) to support continuous improvement.
  • IT Service Desk reporting (e.g. ticket analysis, reporting on KPIs such as ‘first time fix’, trend analysis).
  • Experience of hardware and software refresh initiatives, including provisioning of end-user devices.
  • Experience of device configuration management tools, such as Microsoft Endpoint Configuration Manager (SCCM).
  • Problem Management (including Root Cause Analysis).
  • ITIL Foundation certification (v3 / v4).

What you'll get in return

With a salary of up to £33,500, and a generous benefits package which includes access to industry-leading training/certifications, good pension, free parking, and you’ll work alongside some highly experienced and talented colleagues to share knowledge (which is actively encouraged). There’s also great opportunity to accumulate/stack holiday through their annual leave policy.

  • Information Technology Support Engineer

    5 months ago

    Salisbury, Wiltshire, United Kingdom Hays Full time €33,500

    IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide...

  • Information Technology Support Engineer

    5 months ago

    Salisbury, Wiltshire, United Kingdom Hays Full time €33,500

    IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide...

  • Information Technology Support Engineer

    1 month ago

    Salisbury, United Kingdom Hays Full time

    IT Support Engineer | Salisbury | Hybrid | £33,500 + BenefitsYour new companyThis Facilities Management business is in a great position to add another Engineer to their service desk. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who...

  • Information Technology Support Engineer

    1 month ago

    Salisbury, United Kingdom Hays Full time

    IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits Your new company This Facilities Management business is in a great position to add another Engineer to their service desk. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation...

  • Information Technology Support Engineer

    1 month ago

    Salisbury, United Kingdom Hays Full time

    IT Support Engineer | Salisbury | Hybrid | £33,500 + BenefitsYour new companyThis Facilities Management business is in a great position to add another Engineer to their service desk. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who...

  • Information Technology Support Engineer

    1 month ago

    Salisbury, United Kingdom Hays Full time

    IT Support Engineer | Salisbury | Hybrid | £33,500 + BenefitsYour new companyThis Facilities Management business is in a great position to add another Engineer to their service desk. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who...

  • Information Technology Support Engineer

    3 weeks ago

    Salisbury, United Kingdom Hays Full time

    IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport, but there is free parking available. You will be working for an organisation who provide...

  • Head of Information Technology

    2 months ago

    Wiltshire, United Kingdom CMD Recruitment Full time

    Job Title: Head of ITIndustry: Manufacturing Salary: £70-80K plus bonusesDual site role (onsite)Type: Permanent Company Overview An exciting opportunity has arisen for a seasoned IT leader to join a dynamic and forward-thinking company as the Head of IT. This role is pivotal in overseeing all IT functions, ensuring that systems and applications align with...

  • IT Support Specialist

    1 month ago

    Salisbury, Wiltshire, United Kingdom Hays Technology Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Hays Technology. As a 2nd line engineer, you will provide technical support to our clients' users, ensuring they can use our IT services effectively.Key ResponsibilitiesProvide IT support to users via the IT Service Desk, handling incoming calls and online requests.Manage IT...

  • IT Support Specialist

    1 month ago

    Salisbury, Wiltshire, United Kingdom Hays Technology Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at Hays Technology. As a 2nd line engineer, you will provide technical support to our clients' users, ensuring they can use our IT services effectively.Key ResponsibilitiesProvide IT support to users via the IT Service Desk, handling incoming calls and online requests.Manage IT...

  • IT Network Support Specialist

    7 days ago

    Salisbury, Wiltshire, United Kingdom Oakford Technology Careers Full time

    Job Title: IT Network AdministratorJob Summary: We are seeking a skilled IT Network Administrator to join our team at Oakford Technology Careers. As a key member of our team, you will provide 1st and 2nd line support within a secondary school in Salisbury, managing escalation to central teams as needed.Key Responsibilities:Provide technical support to the...

  • Senior Digital Engineer

    2 months ago

    Salisbury, Wiltshire, United Kingdom MASS Full time

    Senior / Principal Modelling Engineer - Permanent - Full Time Our Electronic Warfare Operations Support (EWOS) Group is made up of 60+ electronic warfare specialists. From all manner of backgrounds, our engineers, scientists and ex-military personnel combine their experience to help our customers achieve their true operational potential, and ultimately help...

  • IT Network Support Specialist

    3 days ago

    Salisbury, Wiltshire, United Kingdom Oakford Technology Full time

    Job Title: IT Network Support SpecialistAbout the Role:We are seeking a skilled IT Network Support Specialist to join our team at Oakford Technology. As a key member of our team, you will be responsible for providing technical support and maintenance for our clients' IT networks.Key Responsibilities:- Provide on-site technical support and maintenance for IT...

  • Technology Manager

    7 days ago

    Salisbury, United Kingdom Salisbury Diocesan Board of Finance Full time

    Would you like to contribute to the technological direction for our organisation, ensuring that information technology (IT) systems, applications and infrastructure drive innovation,efficiency and resilience as we seek to support church communities across the southwest of England? If you want to work for an organisation that is passionate about making a...

  • IT Network Support Specialist

    2 days ago

    Salisbury, Wiltshire, United Kingdom Oakford Technology Full time

    [We are Oakford Technology, a market-leading team of experts providing managed services and cloud solutions to schools and businesses.This role is based at a secondary school and involves ensuring the smooth operation of our client's IT network and infrastructure.Key responsibilities include:Provisioning and maintaining network devices and...

  • Desktop Support Engineer

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom 83zero Full time

    Workplace Engineer– Standard Operating Environment (SOE) Location: UK (Remote/Hybrid) Type: Full-Time Security Clearance: Security Check (DV) required Salary: Competitive + Benefits About the Role Our client’s End User Experience (EUE) department is looking for an experienced Workplace Engineer – SOE to join their team. This role offers an...

  • Desktop Support Engineer

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom 83zero Full time

    Workplace Engineer– Standard Operating Environment (SOE) Location: UK (Remote/Hybrid) Type: Full-Time Security Clearance: Security Check (DV) required Salary: Competitive + Benefits About the Role Our client’s End User Experience (EUE) department is looking for an experienced Workplace Engineer – SOE to join their team. This role offers an...

  • IT Support Specialist

    1 month ago

    Salisbury, Wiltshire, United Kingdom In Technology Group Full time

    IT Service Desk Analyst OpportunityWe are seeking an experienced IT Service Desk Analyst to join our team at In Technology Group. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and in-person...

  • IT Support Specialist

    1 month ago

    Salisbury, Wiltshire, United Kingdom In Technology Group Full time

    IT Service Desk Analyst OpportunityWe are seeking an experienced IT Service Desk Analyst to join our team at In Technology Group. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Provide technical support and assistance to clients via phone, email, and in-person...

  • Permanent Desktop Support Engineer

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom 83zero Full time

    Workplace Engineer– Standard Operating Environment (SOE) Location: UK (Remote/Hybrid) Type: Full-Time Security Clearance: Security Check (DV) required Our client’s End User Experience (EUE) department is looking for an experienced Workplace Engineer – SOE to join their team. This role offers an exciting opportunity to support a diverse range of...