Platform Analyst

3 weeks ago

United Kingdom CluePoints Full time

The Platform Analyst will support clients to ensure their RBQM related business requirements are achieved during the implementation of the CluePoints Platform through gap analysis, process definition and recommended solutions.

This Platform Analyst understands emerging technologies and can identify opportunities to automate and standardize business processes. They assist with educating the Product team on the client’s business requirements and assists with facilitating communication and alignment between functions and Product from the gathering of initial requirements to final implementation. This Analyst may also be responsible for the development of business and technical process documentation and training materials.

Maintaining excellent communication, attention to detail and establishing strong relationships are keys to success in your interactions with colleagues from within other CluePoints departments as well as externally with our clients.

RESPONSIBILITIES:

  • Developing and maintaining documentation to support the Business Analyst Services which are provided both internally and externally
  • Understanding and evaluating current business processes in the context of the integration of the CluePoints platform modules into the customer’s ecosystem (i.e., CTMS integration, SSO integration, Usage Dashboard, Connectors, Validation)
  • Identifying, evaluating and developing recommendations and procedures that foster the successful integration of CluePoints platform modules
  • Support the successful operational and technical integration of CluePoints platform modules into the customer’s ecosystem by:
    o providing leadership and consultation in planning and executing integration
    o supporting the collection of business requirements and definition of functional specifications
    o collaborating with the Operational Project Manager to ensure successful execution of tasks and objectives
  • Develop and maintain implementation frameworks for all CluePoints modules
  • Participate in the continuous improvement and development of our product solutions and operational processes by acting as a Subject Matter Expert
  • Support Business Development in pre-sales activities
  • Support Customer Success in platform integration by defining applicable process implementation strategies as well as identification of areas of risk or limitations for a successful CluePoints implementation
  • Acquiring a deep understanding of existing systems/platforms
  • Capturing business needs and supporting the research of potential new solutions to business needs
  • Presenting ideas and observations in meetings
  • Collaborating with end users and stakeholders across Product and Business functions
  • Contributing a steady stream of creative, out-of-the-box thinking in support of innovation and problem solving

REQUIREMENTS:

  • Bachelor's Degree or equivalent, in Information System, Computer Science, Business, or other related fields.
  • 5+ years of relevant work experience working in SaaS environment with a background in consulting.
  • Experience with project leadership in a clinical development environment
  • A customer-mindset including excellent empathy skills in order to better understand your audience
  • Above average understanding of the requirements of working in a regulated environment (i.e., ICH, FDA, EMA, MHRA)
  • Effective English verbal and written communication skills including the ability to relay information both internally and externally
  • Ability to ask the right questions to surface essential information
  • Good understanding of software implementation, software validation and RBQM methodologies
  • Advanced analytical skills including the ability to document analysis of current and future states
  • Ability to create documentation that is levelled for both business and technical users
  • Ability to establish and maintain effective working relationships with coworkers, managers and clients
  • Works independently with an ability to multi-task and provide expertise on multiple projects concurrently
  • Ability to thrive in a fast-moving environment, under time and resource constraints
  • Comfortable working globally across multiple time zones
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