Estates Manager Full Time
3 weeks ago
Lettings Manager
Permanent
Full time
Salary £27k + OTE/Bonus
The Lettings Manager is responsible for the overall management and performance of their assigned branch. This role involves overseeing lettings operations (HMOs, Residential Lets and Commercial lets), managing staff, and ensuring excellent customer service. The Lettings Manager will work to achieve branch targets, maintain high standards of service, and foster a positive and productive working environment.
If you have a sold background in Lettings and you are ready for the next leap to excel your career, this may be the move for you
Oversee daily operations of the branch, ensuring efficiency and effectiveness in lettings (HMOs, Residential Lets and Commercial lets)
Ensure compliance with all relevant property laws, regulations, and company policies.
Conduct regular performance reviews and provide constructive feedback to team members.
Organize and facilitate training programs to keep staff updated with industry trends and best practices.
Address and resolve client complaints and issues promptly and professionally.
Oversee client acquisition and retention strategies to enhance customer loyalty.
Financial Management
Manage branch budget and financial performance, ensuring targets are met or exceeded.
Prepare and present regular financial and operational reports to the Head of Estate Agents.
Reporting to: Head of Estate Agents /Student Haus
Lettings Negotiator, Lettings Administrator
Minimum of 5 years of experience in the estate agency industry - specifically HMO lettings
Proficiency in using CRM software such as Alto CRM and property listing platforms like RightMove and OnTheMarket.
* Strong financial acumen with experience in budget management and financial planning.
* Knowledge of relevant HMO property laws, regulations, and compliance requirements.
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