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Information Technology Support Engineer

2 months ago

Salford Greater Manchester, United Kingdom Spectrum IT Recruitment Full time

An exciting new opportunity for an IT Support Analyst to work with a leading financial services solutions provider. Working within a small but talented team, your role will be to support internal business users (approx. You will benefit from a supportive and friendly team keen to embrace a new teammate and help them on their journey.
You will need to have at least 3 years commercial experience supporting 2nd line technical queries.

Setting up new users, building laptop and PC hardware, configuring software and VPN access.
Adhering to ISO process to deliver a high grade of IT and customer support
Training and support of new users across software and IT services
Previous experience working in a 1st and/or 2nd line IT Support role and management of P1 and P2 incidents
Experience of using an IT ticketing system
Knowledge of PC hardware, software, and their components in a business environment
Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook
Proven working knowledge of operating systems (Windows primarily) and ISO standards
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.