Hire Controller

1 month ago


Leeds, United Kingdom Cormac & Co Recruitment Ltd Full time

Join Our Team as a Hire Controller / Hire Administrator** Are you ready to become a vital part of a leading plant hire business near Wetheby? With a diverse fleet of equipment and a strong commitment to excellent customer service, we support construction, infrastructure, and industrial projects across the region. **Position Overview:** We are seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. In this pivotal role, you will ensure the smooth operation of our plant hire services by managing equipment allocation and scheduling, while providing exceptional customer support. **Key Responsibilities:**

  • Handle enquiries via phone, email, and in-person, providing information on available equipment and pricing.
  • Coordinate the entire hiring process, including issuing contracts, processing orders, and arranging delivery or collection of equipment.
  • Maintain accurate records of all hires, including contracts, invoices, and equipment status.
  • Liaise with drivers and operators to ensure timely deliveries and collections.
  • Respond promptly to customer queries and issues, ensuring efficient and professional service.
  • Monitor equipment availability and collaborate with the procurement team to replenish stock as needed.
  • Assist in maintaining a safe and organized yard, conducting regular equipment condition and compliance checks.
**Qualifications and Skills:**
  • Previous experience in a similar role within the plant hire or construction industry is essential.
  • Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
  • Excellent organizational skills and attention to detail, capable of managing multiple tasks effectively.
  • Proficiency in computer systems and software, including MS Office and hire management systems.
  • Knowledge of plant machinery and equipment is advantageous.
  • A proactive, customer-focused approach, committed to delivering high levels of service.
**Benefits:**
  • Competitive salary with bonus opportunities, based on experience.
  • Opportunities for career development and advancement within a growing company.
  • Training and support to enhance skills and knowledge.
  • Pension scheme and comprehensive benefits package.
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