Solution Architect
2 weeks ago
Contact Center Solution Architect
Remote
Would you like to join a global leader in consulting, technology services and digital transformation?
Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.
As a Contact Center Solution Architect, you will be responsible for designing and implementing end-to-end contact center solutions that meet the business requirements and objectives of our organization. You will work closely with stakeholders to understand their needs, assess technology options, and architect solutions that optimize performance, scalability, and customer experience.
Collaborate with stakeholders to gather and analyze business requirements for contact center solutions.
Design and architect scalable, reliable, and cost-effective contact center solutions that meet business objectives and align with industry best practices.
Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics.
Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical capabilities, and industry standards.
Conduct proof-of-concept (POC) projects and technology assessments to validate feasibility and performance of proposed solutions.
Integration and Implementation:
Define integration requirements and strategies for connecting contact center solutions with existing systems, applications, and third-party services.
Collaborate with internal IT teams, vendors, and partners to implement and configure contact center solutions, ensuring seamless integration and alignment with business processes.
Identify opportunities to optimize performance, scalability, and efficiency of contact center solutions through system tuning, load balancing, and capacity planning.
Conduct performance testing and optimization activities to ensure contact center solutions meet performance requirements under varying workloads and conditions.
Ensure contact center solutions adhere to security standards, regulatory requirements, and compliance guidelines such as PCI DSS, GDPR, HIPAA, and SOC 2.
Define security controls, encryption methods, access policies, and audit trails to protect sensitive customer data and ensure data privacy.
Document solution architecture, design decisions, configurations, and technical specifications.
Provide guidance, training, and knowledge transfer to internal teams and stakeholders on contact center technologies, best practices, and implementation methodologies.
Bachelor's or master's degree in computer science, Information Technology, or related field.
~10+ years of experience in solution architecture, design, and implementation, with a focus on contact center technologies.
~ In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM).
~ Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect.
~ AWS, Azure, Google Cloud) and cloud-based contact center solutions.
~ Proficiency in system integration techniques, APIs, web services, and middleware technologies.
~ Certification in relevant areas such as AWS Certified Solutions Architect, Microsoft Certified: Experience with Agile or DevOps methodologies for software development and deployment.
Knowledge of emerging contact center trends and technologies such as AI, chatbots, speech analytics, and omnichannel engagement.
Experience in industries such as telecommunications, finance, healthcare, or retail with complex contact center requirements.
-
Solution Design Architect
1 month ago
England, United Kingdom Resource on Demand Full timeA leading Salesforce partner, is seeking a dynamic and experienced Salesforce Solutions Architect to join their innovative team. As a recognised leader in the industry, they specialise in delivering cutting-edge Salesforce solutions to their clients, driving business transformation and success. If you are a passionate and hands-on Salesforce Solutions...
-
Solution Architect
2 weeks ago
England, United Kingdom Guidant Global Full timeContract Onsite in Gloucestershire Day Rate £700 inside IR35 We are currently seeking an experienced and ambitious Solution Architect to work with our exceptional client, a world class brand in a secure environment to drive major business transformation, process and technical change across this complex organisation. This contract role will require you to...
-
Commercial Solution Architect
4 weeks ago
England, United Kingdom TECHOHANA Full timeRole: Salesforce Solution Architect Rate: £550.Location: Remote TechOhana have scheduled calls this week for a Global Automotive client that may be looking to engage with a Salesforce Solution Architect. Role Overview: As a Contract Salesforce Solution Architect, you will play a pivotal role in designing and implementing scalable Salesforce solutions...
-
Commercial Solution Architect
4 weeks ago
England, United Kingdom TECHOHANA Full timeRole: Salesforce Solution Architect Rate: £550.Location: Remote TechOhana have scheduled calls this week for a Global Automotive client that may be looking to engage with a Salesforce Solution Architect. Role Overview: As a Contract Salesforce Solution Architect, you will play a pivotal role in designing and implementing scalable Salesforce solutions...
-
Salesforce Solutions Architect
1 month ago
England, United Kingdom Resource on Demand Full timeWe often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria. A leading Salesforce partner, is seeking a dynamic and experienced Salesforce Solutions Architect to join their innovative team. As a recognised leader in the industry, they specialise in delivering cutting-edge Salesforce solutions to...
-
Solutions Architect
1 month ago
England, United Kingdom KBR, Inc Full timeThe Programme and Project Partners (PPP) model was mobilised in 2019 with the purpose of transforming major project delivery at the Sellafield nuclear site. The partnership brings together KBR, Jacobs, Morgan Sindall Infrastructure, Altrad Babcock and Sellafield Ltd to deliver a 20-year pipeline of major infrastructure projects to support the...
-
ERP Lead Solution Architect
4 weeks ago
South West England, United Kingdom Reflex Computer Recruitment Full time**Lead Solutions Architect** -**ERP Solution Architect** - Solutions Designer - Enterprise - End to End Solutions - **D365 - SAP - ERP -Oracle - Solutions Architect**: - **ERP Systems** - **Roadmap** - Design - Shaping -Finance - Asset management - Agile - **Waterfall** - **Poole, Dorset** - **Hybrid Office and Remote - 14-month Contract to start ASAP** -...
-
Solutions Architect
2 weeks ago
England, United Kingdom Experis - ManpowerGroup Full timeRole: Solutions Architect Location: Based in Knutsford or Northampton 2 days per week Length: 6 months Day Rate: £460.00 per day via umbrella company Experienced Technical Solution Architect. * Understanding of Domain Driven Design * Experience in creating technical documents such E2E Design / High Level Design / Architectural Vision. *...
-
Solutions Architect
4 weeks ago
England, United Kingdom Experis UK Full timeRole: Solutions ArchitectLocation: Based in Knutsford or Northampton 2 days per weekLength: 6 monthsDay Rate: £460.00 per day via umbrella companyExperienced Technical Solution Architect. * Understanding of Domain Driven Design * Experience in creating technical documents such E2E Design / High Level Design / Architectural Vision. * Understanding...
-
Solutions Architect
2 days ago
England, United Kingdom Hays Full timeSolution ArchitectLocationRemoteSkills required.professional specialising in NetApp Clustered Ontap; as-well as NetApp migrations. Undertaken DataDobi Data Miner Data Migration training and migration activities for customers. Certifications for Dell/EMC on ImplementationDomain platforms and recently undertaken Pure Flash Array Architect Associate FAA_004...
-
Solutions Architect
20 hours ago
England, United Kingdom Hays Full timeSolution ArchitectLocationRemoteSkills required.professional specialising in NetApp Clustered Ontap; as-well as NetApp migrations. Undertaken DataDobi Data Miner Data Migration training and migration activities for customers. Certifications for Dell/EMC on ImplementationDomain platforms and recently undertaken Pure Flash Array Architect Associate FAA_004...
-
Solutions Architect
1 day ago
England, United Kingdom Hays Full timeSolution Architect Location Remote Skills required. professional specialising in NetApp Clustered Ontap; as-well as NetApp migrations. Undertaken DataDobi Data Miner Data Migration training and migration activities for customers. Certifications for Dell/EMC on Implementation Domain platforms and recently undertaken Pure Flash Array Architect Associate...
-
Solutions Architect
20 hours ago
England, United Kingdom Hays Full timeSolution ArchitectLocationRemoteSkills required.professional specialising in NetApp Clustered Ontap; as-well as NetApp migrations. Undertaken DataDobi Data Miner Data Migration training and migration activities for customers. Certifications for Dell/EMC on ImplementationDomain platforms and recently undertaken Pure Flash Array Architect Associate FAA_004...
-
Solutions Architect
1 week ago
England, United Kingdom Datacenter People Full timeThe ClientDatacenter People is working with a leading power provider into the Data Center industry.We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
-
Solutions Architect
1 week ago
England, United Kingdom Datacenter People Full timeThe Client Datacenter People is working with a leading power provider into the Data Center industry. We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
-
Solutions Architect
1 week ago
England, United Kingdom Datacenter People Full timeThe ClientDatacenter People is working with a leading power provider into the Data Center industry.We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
-
Solutions Architect
1 week ago
England, United Kingdom Datacenter People Full timeThe ClientDatacenter People is working with a leading power provider into the Data Center industry.We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
-
Solutions Architect
1 week ago
England, United Kingdom Datacenter People Full timeThe Client Datacenter People is working with a leading power provider into the Data Center industry. We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
-
Solutions Architect
20 hours ago
England, United Kingdom Datacenter People Full timeThe ClientDatacenter People is working with a leading power provider into the Data Center industry.We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
-
Solutions Architect
1 week ago
England, United Kingdom Datacenter People Full timeThe Client Datacenter People is working with a leading power provider into the Data Center industry. We are seeking a dynamic and multidisciplinary Data Centre Solutions Architect to join our expanding team. You will play a pivotal role in designing, developing, and delivering cutting-edge data centre solutions in IT space for our clients across various...
