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Manager-Account Manager
4 months ago
Job Description Account Manager (SAAS e-commerce)
Location: Exeter Science Park, Exeter
Hybrid (3 days in the office + 2 days WFH)
Rezcomm is revolutionising the airport marketplace through our innovative ecommerce and technology solutions. Our primary clients include airport executives, marketers, commercial managers, and parking operations professionals. Our focus is to simplify their roles and enhance their capabilities in serving their customers. We're not just a service provider; we are partners in our clients' journey, assisting them in leveraging technology for seamless customer experiences and operational efficiency. At Rezcomm, we create tools that empower airports to sell everything from flights to coffee, ensuring a smooth journey for their passengers.
The Account Manager at Rezcomm is a crucial position focused on building and maintaining robust relationships with our global airport clients. This role is essential in ensuring that our clients receive outstanding support and service, which in turn allows them to offer superior experiences to their passengers. As an Account Manager, you will be instrumental in helping clients fully leverage Rezcomm's technology solutions, aiding them in efficiently managing their operations and enhancing customer engagement.
Relationship Management:
and maintain strong relationships with key stakeholders within assigned accounts.
customer goals, needs, and challenges to provide personalized support and guidance.
account plans and strategies to drive adoption, usage, and retention of the company's SaaS solutions.
with internal teams, such as Sales, Customer Success, and Product, to address customer needs and maximize account growth.
Expertise and Training:
customers on the features and benefits of the product and provide training as necessary.
technical issues and coordinate with the support team to ensure prompt resolution.
in the pre-sales process to provide product demonstrations, answer technical questions, and address customer concerns.
customer feedback and market insights with the Sales and Product teams to contribute to the development of new features and enhancements.
experience in an account management or customer success role within the SaaS industry.
customer service orientation with excellent communication and interpersonal skills.
aptitude and the ability to grasp complex software products quickly.
mindset with the ability to interpret data and make data-driven decisions.
organizational skills with the ability to manage multiple accounts simultaneously.
degree in business, marketing, or a related field (desirable).
with Jira, Jira Service Desk, HubSpot, or similar CRM systems (desirable).
Account Manager will be central to expanding our client base, aiming to effectively manage relationships with existing and new clients.
role requires a proactive approach in managing and enhancing the quality of customer interactions and account management processes, ensuring alignment with Rezcomm's commitment to exceptional customer service.
Account Manager will play a key role in implementing, overseeing, and refining account management strategies, ensuring that client engagement and satisfaction are maintained at the highest levels.
