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Repairs Supervisor/manager

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Bushbury West Midlands, United Kingdom Bromford Full time

We are on the search for an experienced Critical Repairs Manager who possesses the expertise to oversee an extensive portfolio involving 2000 condensation, damp, and mould remediation projects across our properties. Working in Service Delivery, this pivotal role demands a unique combination of technical ability and strong leadership capabilities to guarantee the seamless delivery of efficient and effective repair solutions, while maintaining our unwavering commitment to exceptional customer service within an organisation certified as a Great Place to Work .
Your expertise will be instrumental in leading and managing a team comprised of coordinators and engineers, fostering an environment of collaboration, professional growth, and high performance.
Ensuring timely resolutions and a seamless customer journey will be paramount, as you strive to enhance the overall customer experience.
You will conduct performance reviews and enable professional development through relevant training opportunities.
This is a flexible role where you can work from any of our 4 office spaces: To excel in this role, you must possess:
Proven critical repairs/technical leadership experience, ideally in the construction or building repairs industry
Comprehensive knowledge of building pathology, with a particular focus on condensation, damp, and mould
Exceptional organisational, project management, and leadership skills
Proficiency in the use of CRM systems, scheduling software, and Microsoft Office Suite
If you are a motivated critical repairs leader with a passion for delivering quality solutions, exceptional customer service and driving continuous improvement, we encourage you to apply for this exciting opportunity by Monday 27 May 2024