Remote Support IT Engineer

2 weeks ago


Tadworth Surrey, United Kingdom People Source Consulting Full time

Role: Embedded Support Engineer Location: This role specifically provides first and second line technical support to our customers (major water utilities) using our industry-leading edge remote telemetry sensors and loggers. This is a customer focused role requiring a strong technical background, to provide front line support to assist with resolving technical queries and issues they experience with our products and solutions.

The role will work across Engineering, Operational and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers.

Technical customer support products
Experience of working with industrial embedded devices and sensors
Help desk ticketing systems i.e. Experience of industrial protocols e.g. Desirable o Experience of using data analytics to understand and solve problems
Experience with firmware/software development
Teleco, IT Networks


Personal Qualities:

• Fluency in English is essential - oral and written



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