Sales Advisor
3 weeks ago
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group.
WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels.
Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships.
The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support.
Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised.
This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions.
This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company’s goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met.
Responsibilities include:
- Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience.
- Working in collaboration with WP Group’s Sector Specialists to work on promotional sector driven campaigns and support WP Group’s Sector specialist to drive the organisation to be a leading Sector Specialist organisation.
- Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services.
- Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales.
- Utilising WP Group’s CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers.
- Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary.
Skills required:
- Determined, Enthusiastic and Reliable
- Strong communicator with the ability to influence and negotiate effectively
- Able to react and adapt from proactive sales to reactive sales as required
- Self-motivated and Achievement orientated
- Ability to use own initiative, multitask and perform under pressure
- Sets high standards & consistently achieves them
- Highly competent with Microsoft Office
WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience.
In return for joining us you will receive:
- Competitive salary
- 25 days holiday per annum
- Commission based on actual sales
- Life Assurance 4x basic salary
- Contributory Pension (4.5% Employee and 4.5% Employer contribution)
- Employee Perks portal, GP helpline and assistance programmes
Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we’d love to hear from you
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