Corporate Collections

Job Description - Corporate Collections & Debt Recovery Administrator (MER0002ZU8)

Corporate Collections & Debt Recovery Administrator Group : Mercedes-Benz Group AG

Description

Corporate Collections & Debt Recovery Administrator

Closing Date: 15 March 2024

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.

Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.

We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.

At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.

How you’ll play your part

· In this role, you will administer and follow up on all aspects of the MBFS post-terminated legal & debt recovery process (e.g. Hostile Terminations, VT shortfalls, Insurance shortfalls etc.) ensuring the best possible monetary recovery with minimum cost to MBFS.

· Try to establish suitable and realistic repayment plans with customers and then monitor their progress.

· Work closely with our external appointed Solicitors, providing relevant paperwork, statement of accounts, collection notes etc to assist with enforcement on any outstanding debt.

· Handling the polling and collection of all Credit Line, High Risk accounts. Ensuring payments are received on time and dealing with any exceptions as and when they arise.

· Assist with producing the Monthly Problem Credit and Watch List report.

Main Accountabilities

· Recover post-terminated debt from customers ensuring optimum recovery of funds within agreed budget/tariffs. Offer and negotiate payment arrangements and settlements (with discounts if necessary) within the agreed framework. Consider write off if the customer has evidenced vulnerability.

· Ability to communicate at a high level with existing Fleet and Credit Line customers. Establishing reasons for arrears or potential non-payment and communicating findings back to the Corporate Collections, Vehicle and Debt Recovery Manager.

· Handle inbound calls from customer and suppliers alike, to act upon and resolve all debt recovery-related issues with the minimum of escalation and maximum customer satisfaction.

· Negotiate repayment plans, discuss contract options (i.e. Voluntary Surrender, Voluntary Termination etc.), to facilitate the repayment of outstanding monies. Ensuring the guidelines regarding Vulnerability & Consumer Duty are carefully followed.

· Support the Vehicle Recovery Coordinators by handling all administration relating to the recovery of vehicles, including posting of sales figures and allocation of funds to SAP, post, invoicing, credit file amendments, taking settlements, updating department records and reports.

· On behalf of the Corporate Collections, Vehicle and Debt Recovery Manager, produce the Monthly Problem Credit and Watch List report, to be circulated to the Director of Risk and the High Risk Committee.

· Within the agreed Legal Framework, manage and monitor the performance of external solicitors, ensuring that all objectives and targets are met or exceeded and that net returns to the company are maximised.

· Conduct Case Surgery (on enforcement of contract and defended debt recovery matters) with solicitors on a monthly basis. Ensure that targets & Key Performance Indicators are met within the regulatory and compliance landscape. Pass recommendations to either our solicitors or the Recovery manager for decision.

· Manage all aspects of administration relating to debt recovery, including invoices, statements of account, credit file amendments, Insolvency and administrator process, post, emails, Gala postings, payment arrangements and settlements.

· Manage the debt sale process, both contingent and forward flow, ensuring that debt sales occur on a regular basis whilst ensuring the optimum sale prices are achieved.

About you

· Ability to communicate at a high level with company Directors, Administrators and Liquidators

· Good reporting skills including a sound knowledge of Excel.

· Proven customer service skills with the ability to handle difficult telephone calls.

· Proven understanding of the Consumer Credit Act, Data Protection, Money laundering legislation and FCA requirements in relation to a Collections environment

· Ability to work under pressure, whilst maintaining a high level of accuracy and still able to meet deadlines.

· Familiar with the IT Systems: CACS, Gala, Oracle, Word and Excel and Phoenix

What’s in it for you?

We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

Through the doors of Mercedes-Benz Financial Services, you’ll find a passionate team working to put our customers first. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity to learn and develop. We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.

What’s next?

When you apply, you’ll be asked to complete a short online application where we’ll ask that you include current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in the system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as careers@mercedes-benz.com for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group AG at the following address: Mercedes-Benz Group AG, HPC E600, 70546 Stuttgart, data.protection@mercedes-benz.com.