Dunluce Castle

Location - Dunluce Castle

£12.36ph Weekly Pay

Job Purpose

• Provide support to the site management in the presentation, maintenance and conservation of State Care Monuments.

• Provide support to the site management in the management of visitor access to State Care Monuments.

• Provide support to the site management in the facilitation of events and activities at State Care Monuments.

• Provide support to the site management in the delivery of visitor services at State Care Monuments.

• Provide support to the Premises Officer in the management of assigned buildings.

• Provide support to site management in monitoring the delivery of projects.

MAIN DUTIES AND RESPONSIBILITIES OF THE POST HOLDER WILL INCLUDE: –

1.Site Presentation:

• Outdoor maintenance including grass cutting, hedge trimming and fencing.

• Cleaning and minor maintenance of buildings.

• Ensuring site furniture / signage is well presented (installation, inspection and routine maintenance).

• Maintain the general upkeep and presentation of Departmental vehicles, plant and machinery.

• Litter / dog foul collection and bin emptying.

• Conducting visitor surveys including completion of questionnaires.

• Animal and plant control.

• Operating specialist equipment / machinery (for which training will be provided).

• Operating a range of tools and equipment, which may include hand tools, minor plant, machinery, and vehicles following the delivery of required training.

• Driving Departmental vehicles.

• Upkeep of and collection of data from visitor number counters

2. Visitor Services:

• Issuing admission tickets and receipts

• Cash handling Version

• Sale of goods

• Reconciling receipts against cash taken

• Carrying out stock control checks

• Escorting / supervising groups

• Assisting with the preparation, organisation and running of events.

• Giving guided tours and talks.

• Assisting with the preparation and setting up of displays/exhibitions, enhanced experiences and interpretative materials.

• Helping the public, answering questions and making visitors feel welcome.

• Assisting the facilitation of externally run events and usage of sites.

3. Health and Safety Compliance with Health and Safety requirements including:

• Lone working policy and procedures.

• Highlighting any issues at sites.

• Carrying out site inspections.

• Responding to and remedying issues identified in Health and Safety audits / inspections.

• Assisting with carrying out risk assessments and fire evacuation drills.

• Following up any issues arising.

• Maintaining records accurately.

• Timely and accurate recording of all accidents and ‘near miss’ incidents.

• Awareness of the correct response to an emergency situation.

4. Other Duties:

• Providing cover for designated State Care sites, and assisting with their operational running to include evening and weekend work.

• Opening, closing and checking the security of sites and car parks. Setting alarms where appropriate.

• Patrolling sites / buildings and enforcing byelaws as an ‘authorised person’ as set out on warrant cards where appropriate; encouraging responsible behaviour by the public.

• Operating audio visual, IT and camera equipment.

• Use of IT systems.

• Maintaining and recording site information, such as complaints, visitor numbers and patrol reports.

• Supporting the establishment of and maintaining good working relationships with local landowners, local councils and local community groups and the general public.

• Providing a high quality service to all customers