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Experienced Service Desk Agent
4 weeks ago
Job Description We have an exciting opportunity for you to join our Request Management Team on the Service Desk Our team is responsible for supporting the business through the handling of a wide range of service requests for the business, such as the IT JML processes and other general access requests.As a member of our team, you will play a key role in ensuring efficient and effective request handling, providing high quality support to our customers. Helping to identify ways in which we can reduce the customer fulfilment times and improve the service we provide to the business.
Helping to document processes and maintain existing documentation on the Request Management knowledge base
Handling software installations
Attention to details and a commitment to quality
Minimum 12 months in a customer service or service desk environment
Educated to GCSE Level (or equivalent) in Mathematics and English Language
Knowledge and experience of working with current IT Systems including a working knowledge of Microsoft core desktop product
About us Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of over 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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