Business Systems Analyst
3 weeks ago
United Kingdom
Information Technology and Security – Enterprise Applications /
Sophos is looking for a Senior Back Office/Finance Business Systems Analyst to work in an exciting, open, and collaborative environment as part of the IT Applications Business Engagement Team. The team works closely with business stakeholders on design, implementation and maintenance of IT systems and business solutions supporting Sophos’ Backoffice organizations. Our team uses Agile development methods to manage projects and is focused on delivering straightforward, high quality, intuitive systems and processes that are built with both the present and future in mind.
This role offers the successful candidate a wide range of opportunities to enhance their experience in the integrated application set, including prestigious applications such as SAP, Zuora, Thomson Reuters amongst others.
In this role you will lead on best practices and processes in business analysis to elicit and refine business requirements from multiple stakeholder groups ensuring that quality solutions that add business value can be delivered. You will also mentor and support more junior business systems analysts within the team and across the broader IT organization to actively contribute to their growth and development, fostering a collaborative and knowledge-sharing environment.
The successful candidate will be highly motivated, professional, and passionate about adding business value as well as having strong knowledge of Order to Cash processes, software fulfilment management and, ideally, previous experience of Zuora and SAP.
What You Will Do:- Serve as primary liaison between the internal business stakeholders and the IT Technical development team, ensuring that business processes and requirements are unambiguous, testable, measurable, and articulated in a manner that allows the technical team to propose, estimate, construct and deliver appropriate solutions.
- Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas under our responsibility that is equal to or exceeding those of our colleagues operating the business.
- Lead minor projects following the Sophos project management methodology including preparation of Project Charter, coordination of project tasks, and preparation of project status reports.
- Lead requirements gathering activities including facilitating workshops, focus groups, interviews, conference room pilots.
- Represent functional area and IT on cross-functional enhancements and projects, including the coordination and resolution of issues.
- Take ownership and make recommendations on business requirements and solutions that increase value to the customer (both internal and external).
- Analyse business requirements and, working with technical architects and development teams, verify that developed solutions are achievable, meet the scope and quality expectations of key business stakeholders, and are consistent with IT design concepts.
- Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to objectives established.
- Working with QA teams, develop test schedules and scenarios for both system testing and user acceptance testing that establish success criteria up-front, as part of the requirements gathering process.
- Facilitate User Acceptance Testing sessions working with the business to agree on test scope and ensure approvals by agreed timelines.
- Provide advanced troubleshooting support for your supported systems, including leveraging technical tools to analyse issues.
- Work with 3rd party application vendors, whose software has been deployed at Sophos, to understand plan of intent and plan of record for future product plans. Articulate needs and advocate for capabilities Sophos deems a priority.
- Assess and collate information about existing and future versions of both internal and commercial applications in use. Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement.
- Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations. Run backlog prioritization sessions working closely with business stakeholders to manage the backlog of requests.
- Act as a mentor to the business analysts within the IT group.
- Prior experience of Finance systems including, ideally SAP
- Willingness to learn new technologies and skills.
- 7+ years’ experience in a business analyst or related role, with demonstrated experience of gathering requirements, and working with third-party vendors to implement innovative solutions.
- Ability to distil a complex set of requirements into defined deliverables.
- Ability to weigh critical, well-informed trade-offs and have the data points to defend those decisions.
- Strong collaboration skills to interface successfully with a broad variety of stakeholders across multiple time zones and functional domains.
- Ability to learn, assess, and determine optimal ways to leverage off-shelf enterprise solutions, via a combination of configuration and, where needed, customization.
- Experience writing test scenarios intended to verify the achievement of documented requirements and established success criteria.
- Excellent verbal and written communication skills and high attention to detail.
- Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing.
- Comfortable presenting to and leading discussions with senior management and stakeholders.
- Experience leading small to medium sized projects to implement changes to IT systems.
- Experience using industry standard tools and processes for ticket creation (Jira), Flowcharts (Gliffy, Visio, etc.) and process documentation (Confluence).
- Self-driven individual with strong initiative who will take ownership throughout project lifecycle.
- Drive best practice business processes and solutions.
- Ability to prioritize and work well in an agile fast-moving environment with competing demands.
- Formal Finance Qualifications having worked within business operations (Back Office / Finance).
- Experience of SAP and other applications supporting business operations.
- Driven business value creation through technology.
- Degree in Information Technology or business-related subject; MBA or similar advanced degree is a plus.
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