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Account Broker

2 months ago

Cheltenham Gloucestershire, United Kingdom Howden Insurance Brokers Ltd Full time

Together, we have pushed the boundaries of insurance. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Endsleigh are on the hunt for a Client Broker to support their team to deliver an excellent and comprehensive service in the administration of new business (supporting clients purchasing cover from us online via our quote and buy system), renewal and mid-term changes so that customers' needs are best satisfied through suitable cover and pricing. Your clients will work in charity, not for profit, education and student accommodation.
Please note this is a full-time, permanent opportunity. You will be based in our Cheltenham office and ideally be onsite for 3 days per week on average.
Assist in achieving Group/Division client retention targets by providing an excellent level of service.
Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Issue renewal documentation in line with contract certainty.
Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
Excellent level of technical insurance skills, to be assessed by regular in-house testing.
GCSE Maths and English (or equivalent).
At Howden, we value diversity - there is no one Howden type. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it's the right fit for you, send us your application - if your profile fits the role's criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
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