Night Manager

3 weeks ago

Inverness Highland, United Kingdom Hostelling Scotland Head Office Full time

Inverness Youth Hostel (IV2 3QB)

Contract: Permanent

Accommodation: Live in accommodation available (Note: a small weekly utility levy applies.)

Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy exploring cities, hillwalking, climbing and many other outdoor activities and amazing surroundings in your spare time.

As a non-profit charity with people and communities at our heart, we also give people, who otherwise would not have the opportunity, the chance of a well needed break to explore and experience Scotland or to develop their skills for life, learning and work through our youth programmes.

You will be part of our dedicated and friendly team at our Inverness Youth Hostel.

Reporting to Inverness Group Manager, you will supervise day-to-day operational management of our hostel to ensure that we deliver high standards in all areas of our hostel activities and guests interactions so that our guests will have memorable and enjoyable experience with us.

* Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained

* Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner

* Assist in managing hostel team with effective supervision, training and performance development, ensuring everyone maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland’s relevant Standing Operating Procedures.

* A passion towards excellent customer service standards

* Flexibility in your approach to adapt to all situations including changing workload and demands as well as going for extra miles to assist guests and to support teams

* Employee Assistance Programme

* Pension and holidays

* Uniform is provided

If you would like to join us, please visit our website to learn about how we process job applicants’ information and apply.

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