Application Support Analyst

3 weeks ago

London, United Kingdom La Fosse Full time

I’m partnered exclusively with a global multi-channel media company looking for an Application Support Analyst to aid their business in delivering high quality, engaging content across the globe.
Salary: £35-40k + 10% bonus
Location: London (Hybrid Working)

You’ll need a good understanding of supporting software and applications, along with a personable approach to providing support and communication with internal stakeholders.

Taking the day-to-day support responsibility for both in-house and third-party applications using a service desk.
Configure, maintain, update and support these applications.
Act as an immediate source of reference and support for both the end users and the platform developers, sharing knowledge and promoting collaboration where possible.
A good level of software & application support experience using service ticket applications e.g. JIRA, ServiceNow, FreshDesk.
A good understanding of how applications are promoted from development into production and the key risk points impacting an application
Some experience of programming languages (e.g. PHP, JavaScript, Python) as well as writing database queries would be an advantage but not essential
Knowledge/experience of Agile frameworks also a plus.
Experience supporting across a wide range of web based platforms. Possibly a junior web manager looking to expand their skillset.

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