JIRA Administrator

1 month ago

United Kingdom NCC Group Full time

We are seeking a highly motivated and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments. Jira Service Management (JSM) Administration:
Configure and manage JSM projects (incidents, problems, change requests).
Automate processes and monitor performance for optimal operations.
Jira Software Administration:
Administer Jira Software for Agile project management (Scrum/Kanban).
Create reports, dashboards, and metrics for project tracking.
Confluence Administration:
Set up permissions, organize content, and develop templates.
Link Confluence with Jira for seamless collaboration on projects and tasks.
Create custom workflows, fields, and issue types across Jira platforms.
Ensure security best practices, compliance, and data integrity across platforms.
Training and Continuous Improvement:
Provide end-user training and ongoing support.
Identify and implement improvements to optimize platform use and performance.

3+ years of experience managing Jira Software, Jira Service Management, and Confluence.
~ Knowledge of Agile methodologies and ITIL frameworks.
~ Experience with customising workflows, dashboards, and project templates.


Bachelor's degree in Information Technology, Computer Science, or a related field.
ITIL Foundation Certification; advanced ITIL certifications are a plus .

At NCC Group, our mission is to create a more secure digital future. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

⏰Flexible working
Financial & Investment
Pension
Life Assurance
Share Save Scheme
Maternity & Paternity leave
Community & Volunteering Programmes
⚡ Green Car Scheme
Cycle Scheme
‍ ‍ Employee Referral Program
Diversity & Inclusion

Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.We are committed to diversity and flexibility in the workplace.

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