Commercial Account Handler

3 weeks ago

Maidstone Kent, United Kingdom Howden Insurance Brokers Ltd Full time

Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.
Howden - Corporate & Commercial are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients , you will have a passion for providing excellent service to your clients.
Please note this is a full-time, permanent opportunity. You will be based in our Maidstone office and ideally be onsite for 3 days per week on average.
Assist in achieving Group/Division client retention targets by providing an excellent level of service.
Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Issue renewal documentation in line with contract certainty.
Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR.
Must have a minimum of 2 years experience dealing with SME or commercial clients.
Good level of technical insurance skills, to be assessed by regular in-house testing.
GCSEs A-C in Maths & English.
We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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