Field Service Engineer Belgium

2 weeks ago

United Kingdom Smith & Nephew Full time

Field Service Engineer Belgium (m/f/x) page is loaded Field Service Engineer Belgium (m/f/x) Apply locations BEL - Field time type Full time posted on Posted Yesterday job requisition id R75459

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. As a Field Service Engineer, you will play a crucial role in ensuring the optimal performance, maintenance, and repair of our medical equipment at customer sites. You will be responsible for providing technical support, solving issues, and conducting preventive maintenance activities to ensure the highest level of customer satisfaction and product reliability.

What will you be doing?

  • Installation and Commissioning: Install and commission medical devices according to manufacturer guidelines and specifications. Ensure proper setup and configuration for optimal performance
  • Maintenance and Repair: Perform routine maintenance, inspections, and repairs on medical devices to ensure continuous operation and minimize downtime. Diagnose and fix technical issues promptly and efficiently
  • Customer Support: Provide exceptional technical support to customers by addressing inquiries, resolving issues, and offering guidance on equipment operation and maintenance procedures. Support End-Users (Benelux) and international distributors via phone and email on all technical questions and complaints (1st and 2nd Level support)
  • Training and Education: Conduct training sessions and educational workshops for customers on equipment manipulation, maintenance standard processes, and safety protocols. Empower customers to effectively use and maintain the equipment. Assist Sales and Marketing staff with any instrument pre-qualifications or technical matter
  • Documentation and Reporting: Maintain accurate records of service activities, including service reports, work orders, and equipment logs. Record maintenance, complaints and service visits in the form of a field report and/or through ServiceMax . Provide regular updates and reports to management on service activities, customer feedback, and equipment performance

What will you need to be successful?

  • Degree in Biomedical Engineering, Electrical Engineering, or related field
  • Previous experience in servicing medical devices or healthcare equipment
  • Strong technical capability and problem-solving skills
  • Proven ability to apply data for effective decision making
  • Excellent communication and interpersonal skills
  • Experience in using SAP, Salesforce/ServiceMax and/or other ERP/CRM platforms is a plus
  • Willingness to travel frequently and work flexible hours as needed
  • Languages: Proficiency in Dutch, French and English languages

Working Conditions:

  • Mobility required for field visits, especially to engage with healthcare professionals (driving license needed)
  • Flexible hours based on client needs and medical events

You.Unlimited.

What can we offer?

We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website (

  • Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays
  • Flexibility: Hybrid Work Model (For most professional roles), flexible working hours
  • Training: Hands-On, Team-Customized, Mentorship
  • Interesting salary and yearly bonus on top of other company advantages, like meal vouchers, daily allowance, company car and many more

#LI-AK3

#LI-REMOTE

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We're more than just a company - we're a community Follow us on LinkedIn to see how we support and empower our employees and patients every day.

Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N.

Explore our new website and learn more about our mission, our team, and the opportunities we offer.

About Us

165 years of pioneering innovation requires a relentless focus on what’s next. We’re focused on you. You’re what’s next...Ready to take your career to the next level? Join our talent community for access to new job opportunities. Sign up now

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