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Smart Metering Field Manager

4 months ago

East Staffordshire Staffordshire, United Kingdom Orion Electrotech Full time

Job Title: Smart Metering Field Manager Working Hours: Monday to Friday, 08:00 - 16:30 Roles & Responsibilities: Field Activity Control and Auditing:

  • Ensure the safety of the team through consistent application of company Health & Safety practices.
  • Conduct regular audits and checks to maintain high safety standards.
Team Management:
  • Effectively manage and lead direct reports, covering all aspects of performance management.
  • Handle Human Resource matters including recruitment, induction, training, appraisals, sickness monitoring, timekeeping, disciplinary issues, and performance issues.
  • Conduct regular performance reviews across the team.
Health & Safety Compliance:
  • Install and maintain a compliant Health & Safety culture, ensuring all objectives are met.
  • Ensure all installations are accurate and compliant with industry regulations and standards.
  • Ensure engineers have the correct equipment and PPE, conducting regular checks and facilitating repairs or replacements as necessary.
KPI Management:
  • Ensure that Key Performance Indicators (KPIs) are met across the team of engineers.
  • Lead and motivate team members, ensuring awareness of commercial aspects.
Customer Focus and Service Delivery:
  • Optimise service delivery and champion a customer-focused approach.
  • Conduct root cause analysis of customer complaints, vehicle damage, on-site incidents, and quality standards.
  • Implement best practices to achieve or exceed company targets for Health & Safety and service delivery.
Data Analysis and Decision Making: * Analyse data to improve decision-making processes and implement changes to enhance performance and commercial outcomes. Site Visits and Compliance Checks:
  • Spend 4 days per week completing site visits, performing face-to-face van checks to ensure compliance with company procedures.
  • Monitor daily van checks and carry spare assets and consumables to issue to engineers during site visits.
* Administrative Duties:
  • Carry out return-to-work forms and undertake probation reviews.
  • Complete engineer inductions and update sickness records.
  • Attend interviews with potential candidates and demobilize any leavers at the Aylesbury Office.
  • Issue technical support and abort codes.
Qualifications and Skills:
  • Proven experience in managing field teams, preferably in the smart metering or utilities industry.
  • Strong understanding of Health & Safety regulations and practices.
  • Excellent leadership and team management skills.
  • Ability to analyze data and implement changes for performance improvement.
  • Strong communication and interpersonal skills.
  • Proficiency in handling administrative tasks related to Human Resources and performance management.
Location: Aylesbury Office, with regular field visits as required. This job role outlines the essential duties and responsibilities expected from a Smart Metering Field Manager, ensuring the smooth operation and safety compliance of the field team while optimizing service delivery and maintaining a customer-focused approach