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Performance Officer

4 months ago

London, United Kingdom Service Care Solutions Full time

Income Management Officer

Full Time

Temporary
We are currently searching for a prospective Income Management Officer to join a team based in Haringey, on a full time temporary basis with an initial contract period of 3 months. The Income Management Officer will maximise income to the Housing Revenue team, and ensure rent collection is being carried out whilst delivering excellent customer care. Please note this role requires a full UK Driving Licence and access to a vehicle.
Previous experience within a similar role, within Income Collection / Arrears Management, preferably within a Housing environment

Knowledge of IT processes, including Word and Excel
Appropriate experience of income management and recovery
Full UK Driving License and access to vehicle
To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears
To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities
To show strong initiative in dealing with both current and Former Tenants' arrears cases using best practice in the credit control and financial management sectors, maintaining regular, contact with tenants to ensure commitments / arrangements made are adhered to, escalating where necessary
Where appropriate visit tenants in arrears and undertake income and expenditure, personal budgeting and money management assistance
Monitor and manage rent account and other debts, including: service charges, charges to leaseholders, garage rent and charges, sundry debts and others as directed
Manage a complex caseload and initiate legal action for debt recovery
If you require any additional information regarding the position, please call Beth at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
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