Endpoint Engineer
2 weeks ago
We’re looking for an Experienced Endpoint Engineer
We are seeking an Experienced Endpoint Engineer with strong SCCM and JAMF skills to join a busy global Support team based in London. The successful candidate will provide an escalation point for 1st line and 2nd line engineers. Tier 3 problems usually involve the resolution of issues affecting multiple users in the Enterprise and/or long-standing problems. Emphasis will be placed on creating documentation in all formats to populate a knowledge management system. The goal of the position is to help IT Client Services achieve the highest level of customer satisfaction through timely and efficient problem resolution.
Essential Requirements:- 5 years of experience providing Tier 2/Tier 3 support for IT systems in both hardware and software.
- Build Knowledge using technical write-ups for the purpose of helping teams in all territories to resolve issues quickly and efficiently.
- 5 years experience deploying software for test and production uses to ascertain viability and interoperability with deployed image and systems.
- 5 years experience with basic System Center Configuration Manager (SCCM) (MECM) usage.
- 2 years experience as a Subject Matter Expert (SME) on Windows 10, Office 365 and its related products, Adobe products, MAC OS (Operating System) X.
- 2 years experience with the troubleshooting and deployment of mobile devices such as the entire line of Apple products, and Android within an Enterprise environment.
- 2 years experience in Critical Incident Management including communication and resolution management (i.e. work around, or change management).
- 1 year experience with vendor management or 3rd party supplier management.
- 2 years training experience either in small groups or one-on-one. The ability to train personnel with different levels of technical skills and be able to ascertain skill sets and design training curriculums accordingly.
- 2 years experience using JAMF products (JAMF Pro, JAMF Connect, JAMF Cloud etc.) To include deployment of policies, configuration profiles, maintaining static and smart groups. Packaging experience not required.
- 5 years experience in managing Active Directory groups and users. Knowledge of Group Policies.
- 1 year experience in using DEP (Device Enrollment Program) within an Enterprise.
- 2 years experience with Intune. Windows 11 deployment and support experience.
- 2 years Azure AD (Entra ID).
- 1 year experience in Project Management. This includes the ability to break down projects to tasks and the ability to manage deadlines and milestones.
- 1 year of Executive Support of C level executives.
- Some experience with benchmark software.
- Microsoft Certified Solution Expert (preferably in Desktop Infrastructure).
- Apple Certified Support Professional.
- JAMF 300 Certification.
- SCCM Certification.
- ServiceNow ticketing system usage.
Please note that this role is INSIDE IR35. Rate is between £400-425 per day.
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