Programme Support Assistant

2 weeks ago


South East England, United Kingdom LDNY People Ltd Full time
Role: Programme Support Assistant Location: Onsite, Brussels , Belgium Contract role until end of Dec 2024 Must have security clearance to SC /DV or NATO levels
- Support Neo eProcurement external users (Suppliers) on NeoService Desk (JIRA ticketing tool) under minimal or no supervision- Support NCI Agency Master Data Management Team in theirdaily work (for example and not limited to: Neo registration of Suppliers; master data entries and modifications in EBA)- First line functional support for Acquisition users of EBA,resolving day-to-day operational problems in support of EBA Business Support Office (BSO);- Liaise with Second Line support (IT) to document functionalrequirements/errors of EBA through EBA BSO;- Design and develop reports and dashboards, provide accesscontrol to Business Intelligence users, and provide expertise for the maintenance of metadata;- Support User Acceptance Testing and provide assistance inupgrades and patch releases to the Acquisition EBA/Neo system;- Provide technical and functional expertise to EBA Acquisitionusers and related stakeholders;- Support change process for introduction and integration of newfunctionalities, contribute to overall business processes improvements initiatives for Acquisition Directorate and NCIAgency;- Support producing detailed WIKI guidance, business processesand other documentation, as needed, related to Acquisition processes used in EBA/Neo;- Work independently without the need for supervision;- Support audit reviews as needed;- Build strong relationships with other strategy and policy staff aswell as System Functional Administrators inside and outside NCI Agency;- Performs other duties as may be required.
Skill, Knowledge & Experience:
- Higher vocational training in a relevant discipline with proven post-related experience.-Current experience and demonstrable skills in testing and support of ERP systems based on Oracle E-Business Suite (EBS);- Excellent functional knowledge of Acquisition related modules of Oracle E-Business Suite (iProcurement Purchasing, Advanced Procurement Suite);- Good functional knowledge of Oracle E-Business Suite related modules: Finance, Human Resources, Logistics (Inventory, Order Management) and their integration with one another;- Knowledge of incident management processes, and experience in this area;- Understanding of Acquisition business structures, data and reporting;- Experience in documenting business processes and procedures;-Exposure to working in the public sector;-A thorough knowledge of English is essential;-Shows respect for the views and contributions of other team members;-Easily establishes good relationships with customers and staff

JBRP1_UKTJ



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