Genesys SME

2 weeks ago

United Kingdom GIOS Technology Full time

We are hiring for Contact Center Solution Architect(Genesys SME)

Location: Fully Remote

  • Should have work experience in contact center technology implementation, with a focus on Genesys solutions.
  • Expertise in Genesys PureConnect, PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities.
  • Develop and deliver training sessions, workshops, and educational materials to internal teams and stakeholders on Genesys products, features, and implementation methodologies.
  • Identify opportunities to optimize performance, efficiency, and scalability of Genesys contact center environments through system tuning, configuration adjustments, and capacity planning.

Key Skills: Genesys/Cloud platform/contact center/Genesys products